Job Description

Widder Station Golf, Grill & Tap House is looking for a full-time, year-round Guest Experience Manager to join our team! This key leadership position is perfect for someone who thrives in a fast-paced, guest-focused environment and is passionate about creating unforgettable experiences for both our members and tournament guests.

As our Guest Experience Manager, you'll be at the heart of our operations-leading a dynamic team, engaging with guests, and ensuring that every visit is exceptional. This is a fantastic opportunity for personal and professional growth in a supportive and energized setting.

Key Responsibilities

- Oversee all day-to-day Food & Beverage operations, ensuring top-tier service within budget and to the highest standards.
- Maintain excellent levels of guest satisfaction and customer service.
- Train and manage front-of-house staff including bartenders, servers, hosts, and bussers.
- Manage alcohol purchasing, inventory control, and continually improve service processes.
- Proactively respond to guest needs, inquiries, and concerns.
- Attract, hire, train, and evaluate food and beverage staff.
- Schedule staff for daily operations, beverage carts, tournaments, and events.
- Ensure compliance with all health and safety regulations.

Qualifications

- Proven experience in food and beverage management.
- Proficient in restaurant POS systems and management software (e.g., MS Office).
- Strong leadership, problem-solving, and coaching skills.
- Exceptional communication skills and a guest-first attitude.
- Up-to-date knowledge of industry trends and best practices.
- Ability to meet performance targets and drive team success.
- A team player who thrives in a fast-paced environment.
- Culinary diploma or a degree in food service management (preferred).

Details

- Job Type: Full-time, Permanent
- Salary: Up to $25.00 per hour BOE
- Schedule: weekdays, nights, weekends & holidays

Send us your resume and a cover letter telling us why you'd be a great fit. Come grow with us in a vibrant, welcoming work environment where we take pride in providing outstanding service and great memories.

Job Types: Full-time, Permanent

Additional pay:
Tips
Flexible language requirement:
French not required
Schedule:
Monday to Friday
Weekends as needed

Ability to commute/relocate:
Thedford, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person