Summary: The Server will be responsible for providing consistently high-levels of customer service, ensuring that each patron has an enjoyable and memorable dining experience.

Job Duties

Serve customers professionally, promptly and courteously and in accordance with Inverary Resort service standards
Maintain a thorough understanding of the composition and preparation methods of all food and beverage menu items to ensure prompt and accurate assistance with guest inquiries
Ensure all service areas are clean, stocked and orderly at all times
Ensure customers have been presented an accurate bill at the conclusion of the meal and that all shift paperwork, duties, and responsibilities have been accurately completed
Communicate often with other team members, both in front and back of house, and assist one another to provide the best service and product to customers
Monitor guest satisfaction and communicate trends, successes, and areas of opportunity, helping resolve guest concerns as needed
Actively drive sales by promoting menu items, emphasizing the unique location and resort experience, and by monitoring sales trends
Engage guests and act as an Inverary brand ambassador
Be continually aware of, and maintain, the highest standards of safety, personal hygiene, and dress and comply with all company policies and procedures
Participate in meetings and training courses as required
Any other duties as required

Requirements

High school diploma or GED required
A certificate or diploma in a related field preferred
Strong customer service and troubleshooting skills
(1) year of food service experience preferred but willing to train
Knowledge of wine, beer, and spirits an asset
Exceptional conflict resolution, negotiation, and objection handling skills
Highly flexible, both in the work environment and with weekly schedules
Able to effectively communicate in English both verbally and in writing
Strong interpersonal skills
Able to work well in high-pressure situations while maintaining composure
Great problem solving and priority management
Ability to work in and contribute to a positive team atmosphere
Exceptional organization skills, attention to detail and ability to multitask
Must bring a great attitude, have an outgoing friendly personality, and be willing to learn
Accountable, reliable and punctual
Able to deal with people sensitively, tactfully, and professionally at all times
Ethical and acts with integrity
Computer literate, experience with Point of Sale System a definite asset

Working Conditions

Manual dexterity required to use a desktop computer and balance dishes
Morning, evening, and weekend shifts as well as overtime as required
Lifting or moving up to 20lbs may be required

This is a seasonal position.

Job Types: Full-time, Part-time, Seasonal

Pay: $15.70 per hour

Expected hours: 24 - 40 per week

Additional pay:
Tips
Benefits:
Company events
Discounted or free food
Flexible schedule
On-site gym
Store discount
Flexible language requirement:
French not required
Schedule:
Day shift
Evening shift

Work Location: In person