Company Overview

MSSM Edmonton is sister restaurant of Sushi Masaki Saito in Toronto by the first and the only Michelin 2 Star sushi chef. MSSM group meant to combine traditional and authentic Edomae omakase with a modern twist by apply Chef Masaki saito Edoame style sushi technique to ultimately bring out the best flavour of the ingredients. Today, our goal is to enhance the competitiveness and accessibility of this authentic Japanese Omakase dining experience to customers.

Job Title: Server

Position Summary

Providing full-service dining experience to customers. Able to work under pressure and make quick decisions in a fast-paced environment. This role requires a positive attitude and commitment to providing excellent customer service. Strong communication, leadership, and organizational skills are also essential for success in this role.

Primary Responsibilities
Greeting customers, interacting with customers, taking orders, answering questions, providing recommendations.
Accurately inputting orders into the POS system.
Serving food and drinks, ensuring that they are properly prepared and presented.
Periodically checking on customers to ensure their satisfaction, refilling drinks, and answering any questions they may have.
Processing payments from customers and troubleshooting any issues that may arise with payments.
Keeping work area clean, tidy, and stocked with necessary supplies, maintaining a clean workspace.
Upselling. Recommending menu items, specials, or promotions to customers in an effort to increase sales and revenue.
vCollaborating and communicating with kitchen staff, to ensure that food is prepared and delivered in a timely manner.

Qualifications
Previous experience in the food service industry is preferred.
Strong working knowledge of food and beverage service
Knowledge in Japanese cuisine and culture is an asset
Able to stand for long periods, lift heavy objects, and work in a fast-paced and sometimes noisy environment.
Excellent customer service skills
A keen eye for details and accuracy.
Good time management skills.
Flexibility to work a variety of shifts
Must be upbeat, outgoing and positive
Smart Serve certification

Job Title: Host

Position Summary

Welcoming and seating guests and facilitating reservations. Able to work under pressure and make quick decisions in a fast-paced environment. A positive attitude and commitment to providing excellent customer service. Strong communication, and organizational skills are also essential for success in this role.

Job Duties and Responsibilities:
Greet incoming and departing customers warmly with a genuine smile and eye contact
Escort customers to assigned dining area and present menus
Inform customers of current promotion and who will be serving them to ensure a smooth handoff to the service staff
Answer incoming calls to the restaurant and provide appropriate service
Manage the flow of customers into the dining area, provide accurate wait times to incoming customers when appropriate
Tend to special customers' needs and requests.
Help fellow team members and other departments wherever necessary to maintain positive working environment

Qualifications:
Previous host experience is preferred.
Must be attentive to detail, good at multitasking.
Professionalism and knowledge of telephone etiquetteis a must.
Strong customer service skills.
Able to stand for long periods, lift heavy objects, and work in a fast-paced and sometimes noisy environment.
Good time management skills.
Must be able to clearly communicate customers' needs to teammates.
Flexibility to work a variety of shifts
Must be upbeat, outgoing, and positive.

Job Types: Full-time, Part-time, Permanent

Pay: From $15.50 per hour

Additional pay:
Tips
Benefits:
Discounted or free food
Flexible language requirement:
French not required
Schedule:
10 hour shift
8 hour shift
Day shift
Evening shift
Night shift
Weekends as needed

Ability to commute/relocate:
Edmonton, AB T5J 4X1: reliably commute or plan to relocate before starting work (required)

Experience:
serving: 2 years (preferred)

Licence/Certification:
ProServe (required)

Work Location: In person