Front of House Manager - Kelsey's Original Roadhouse (Guelph, ON)

Be Part of the Original Roadhouse Adventure in London!

Kelsey's Original Roadhouse on 26 Clair Rd W, Guelph, ON is where the rules are different! Inspired by the uninhibited spirit of road-tripping, we're all about great food, good times, and a welcoming atmosphere where our guests and Teammates can be themselves. We're looking for a passionate and inspiring Front of House Manager to lead our incredible team and ensure every guest has an unforgettable roadhouse experience.

At Kelsey's and Recipe Unlimited, our values guide us: We _Celebrate People_, are _Passionate_ and _Curious,_ we _Own It, Do the Right Thing_, and always strive to _Be Original! _If this sounds like you, keep reading!

What You'll Do as Our Front of House Manager:

Lead & Inspire: Manage, mentor, and motivate our front-of-house Teammates (servers, hosts, bartenders), fostering a positive, respectful, and high-performing work environment that reflects our core values.
Champion the Guest Experience: Ensure every guest receives exceptional service and hospitality, proactively addressing feedback and resolving any issues with a positive and solutions-oriented approach.
Drive Operational Excellence: Oversee the dining room setup, maintain impeccable cleanliness and organization, and create that signature Kelsey's welcoming ambiance.
Collaborate for Success: Work closely with our kitchen Teammates to ensure seamless communication, timely food delivery, and consistent quality that makes our guests say "Wow!"
Develop Our People: Train and coach new and existing Teammates on our service standards, menu knowledge, responsible alcohol service (Smart Serve), and POS systems.
Manage Resources Wisely: Monitor inventory for FOH supplies, place orders efficiently, and contribute to managing costs effectively.
Uphold Our Standards: Implement and rigorously enforce all health, safety, and food safety regulations, ensuring a safe and secure environment for everyone.
Financial Oversight: Handle cash transactions with accuracy, reconcile daily sales, and prepare reports for management, contributing to the financial health of our restaurant.
Team Building (A Plus!): Experience with interviewing, hiring, and onboarding new Teammates is highly valued.

What You Bring to the Table:

Proven experience in a supervisory or management role within the restaurant, food service, or hospitality industry.
A genuine passion for the hospitality industry, a love for great food, and a natural ability to make people feel welcome.
Strong knowledge of front-of-house operations, guest service best practices, and ideally, familiarity with kitchen operations.
Proficiency in cash handling procedures and experience with Point of Sale (POS) systems.
Exceptional communication, interpersonal, and leadership skills - you're a people person who can motivate and build strong teams!
The ability to thrive in a fast-paced, dynamic environment, multitask like a pro, and keep your cool under pressure.
Smart Serve Certification is required.
A mindset that aligns with our values - you're curious, you own your work, and you're passionate about what you do!

Why You'll Love Working with Us at Kelsey's (and Recipe Unlimited!):

Competitive Salary & Benefits: We offer a competitive salary that will be determined based on your experience, complemented by a comprehensive benefits package.
Be Part of a Winning Team: Join a vibrant, energetic, and supportive team environment at our London, Oxford Street location.
Kelsey's Perks & Recipe Dining Discount: Enjoy discounts at Kelsey's and a 20% associate discount dining card valid at participating Recipe Unlimited brands across Canada (think Swiss Chalet, Harvey's, Montana's, and more!).
Career Growth & Development: Access to excellent training programs, including Recipe University, with opportunities for professional growth and advancement within Kelsey's and the broader Recipe Unlimited family - Canada's leading full-service restaurant company!
Make an Impact: Be a key leader in a restaurant that's a beloved part of the London community, creating memorable moments for our guests every day.
A Culture of Respect & Fun: We believe in creating a welcoming, fun, and safe work environment founded on respect.

Ready to Hit the Road with Us in London?

If you're a results-oriented leader with a passion for creating amazing guest experiences and a desire to grow with an iconic Canadian brand, we want to hear from you!

To Apply:

Please submit your resume and tell us why you're the perfect Front of House Manager for our Kelsey's Original Roadhouse in Guelph, ON.

_Recipe Unlimited Corporation is an equal opportunity employer, committed to a diverse, equitable, and inclusive workplace. We celebrate people, encourage curiosity, and believe in doing the right thing. We are dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations, please contact us._

Job Type: Full-time

Benefits:
Company events
Discounted or free food
Flexible schedule
Store discount

Ability to commute/relocate:
Guelph, ON: reliably commute or plan to relocate before starting work (required)

Experience:
Management: 1 year (required)

Licence/Certification:
Smart Serve (required)

Work Location: In person