RESERVATIONS AGENT

Job Opportunity: We are actively seeking outstanding individuals to join our team, especially those who derive joy from connecting with people of varied backgrounds and leaving a positive imprint on their travel experiences. If you possess a friendly, considerate, and outgoing demeanor and resonate with our team's values and culture, we invite you to explore opportunities within our Reservations Team. In this role, you will play a key part in promoting, selling, and overseeing reservations for Landsea Tours' diverse range of products and services. We highly value qualities such as passion for tourism, integrity, adaptability, and the ability to excel in a dynamic and fast-paced tourism environment

A day in the life of a Reservations Agent:
Communicates and works closely with Reservations Manager on a daily basis
Complete tasks assigned by the Reservations Manager
Ensure daily responsibilities are completed
Accurately records guest reservations for all Landsea Tours products
Maintains comprehensive telephone coverage
Provides personal and a high level of customer service
Responds to enquiries for tour information via phone, fax or email
Fulfills and coordinates last minute requests and reservations
Reviews, addresses or distributes all emails to the appropriate departments
Keeps knowledge current regarding tour details, schedules, pick up times & hotel locations
Works with other employees and management to prevent & solve problems as they arise
Follows through on customer inquiries, requests & complaints to the satisfaction of the customer
Elevates customer service issues to management when required
Establishes rapport with hotel concierge, front desk agents, tour companies, etc.

What you bring:
Some experience working in a sales/customer service environment
Superior Customer Service Skills
In-Depth Vancouver, Whistler and Victoria Knowledge
Excellent interpersonal, communication and active listening skills
Excellent verbal and written communications skills
Base understanding of the destination travel/tourism industry
Organized and detail oriented with thorough follow-up skills
MS Office skills: Word and Excel
Proficiency with Mac OS
Proficiency with web based email client Gmail and Google Applications
Team oriented
A pleasant phone manner

What we offer:
Growth & learning opportunities
Industry perks including the Tourism Passport Challenge
Paid training
Fun, social, and team-oriented work environment
A sustainability-focused atmosphere
Expected earnings: $19.00 - $22.00 per hour
Sale Commission

Application Process:

If this sounds like you, and you would be excited to join our team, please send us a resume and cover letter telling us about you and why you would be the perfect addition to our team.

Thank you for taking the time to review this information. Due to time demands, only qualified candidates will be contacted for an interview.

Job Type: Seasonal
Contract length: 8 months

Pay: From $19.00 per hour

Expected hours: 16 - 32 per week

Benefits:
On-site parking
Schedule:
8 hour shift
Day shift
Evening shift
Every Weekend
Holidays
Monday to Friday

Ability to commute/relocate:
Richmond, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):
Do you possess knowledge of the tourist attractions and places in Vancouver?

Experience:
Customer service: 3 years (required)

Language:
English (required)

Work Location: In person