HVAC office assistant is a role that provides administrative support to our HVAC company, assisting with tasks like scheduling appointments, handling customer inquiries, processing work orders, and coordinating service and maintenance calls with technicians. They are essentially an office support professional within the HVAC industry, focusing on keeping the company's operations running smoothly.

Here's a more detailed look at what an HVAC office assistant might do:

Key Duties:

Scheduling: Managing appointments for service, maintenance, and installations.

Customer Service: Answering phone calls, responding to emails, and handling customer inquiries.

Invoicing: Processing work orders and ensuring payments are managed correctly.

Record Keeping: Maintaining accurate records of customer information, service history, and inventory.

Coordination: Working with our technicians and other team members to ensure efficient operations through our mobile app. Our app, is a tool for managing service requests, a way for field technicians to access information. It is a platform for offering or accessing various services and/or repairs.

Inventory Management: Assisting with managing and purchasing inventory of parts, supplies, and equipment.

Administrative Tasks: Handling various office tasks like filing, data entry, and correspondence.

Skills and Qualities:

Strong Communication: Excellent verbal and written communication skills for interacting with customers and team members.

Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.

Customer Service: A friendly and helpful attitude for dealing with customers and addressing their needs.

Technical Proficiency: Familiarity with computer software, email, and basic office equipment.

Problem-Solving: Ability to identify and resolve issues in a timely and efficient manner.

In essence, the HVAC office assistant plays a crucial role in supporting the smooth operation of our HVAC business, ensuring that both customers and technicians are well-supported.

Job Overview:
We are seeking a dedicated and detail-oriented Office Assistant to join our team. The ideal candidate will possess a strong mechanical knowledge background, with skills in areas such as HVAC, appliance repair, and refrigeration. This role is essential in supporting our operations and ensuring that all administrative tasks are handled efficiently. The Office Assistant will work closely with our sales team to facilitate smooth communication and workflow.

Responsibilities
Provide administrative support to the team, including managing schedules and organizing files.
Assist in the preparation of reports and documentation related to mechanical projects.
Coordinate with technicians on project schedules and updates, ensuring all necessary materials are available.
Maintain accurate records of equipment maintenance and repairs, including schematics and service history through our platform.
Support the team with mechanical issues.
Communicate effectively with clients and vendors regarding service inquiries and appointments.
Assist in the onboarding process for new employees by providing necessary training on office procedures.

Experience
Previous experience in an office environment is preferred but not mandatory.
Strong mechanical knowledge is required; familiarity with refrigeration, boiler systems, HVAC systems, appliance repair, and building maintenance is highly desirable.
Ability to read and interpret schematics related to mechanical systems.
Excellent organizational skills with a keen attention to detail.
Proficient in using standard office software applications (e.g., Microsoft Office Suite).
Strong communication skills, both written and verbal, are essential for effective collaboration within the team.

Join us as an Office Assistant where your skills will contribute significantly to our operations while providing you with opportunities for professional growth within a dynamic environment.

Job Type: Full-time

Pay: $40,000.00-$60,000.00 per year

Benefits:
Company car
Dental care
Extended health care
Flexible schedule
On-site parking
Vision care
Flexible language requirement:
French not required
Schedule:
Monday to Friday
On call

Work Location: In person