Overview
Job Responsibilities/Job Functions:

Identify and analyze customer files and amounts past due.

Contact customers who have not met payment arrangements and receive telephone calls from these customers.

Make collection calls using an auto-dialer.

Diagnose problems, propose solutions and negotiate payment arrangements in accordance with Rogers/Fido policies.

Update accounts, provide confirmations and follow up as necessary in accordance with the law.

Collect overdue balances.

Meet established productivity objectives.

Job Qualifications:

High school diploma or higher.

Available to work on a flexible schedule: days, evenings and week-ends.

English-French Bilingualism preferred.

Possess basic computer knowledge (Windows-based systems and internet navigation).

Possess superior multitasking abilities.

Demonstrate ability to positively influence others (propose options/solutions to customer).

Know how to deal with problem issues with a sense of urgency.

Are punctual and committed to work schedules.

Job Type: Fixed term contract
Contract length: 8 months

Pay: $17.00-$20.00 per hour

Expected hours: 36.25 per week

Work Location: In person

Application deadline: 2025-08-12