No.1 Collision Group and Mercedes-Benz Collision Richmond will always provide the best for our people as we value them and recognize them as more than just a number. To demonstrate our commitment towards our people, we provide an unsurpassed lavish working environment, filled with amenities, and unrivaled benefits to care for our people and their families.

We would like to extend an invitation to you, a Receptionist & Office Administrator, to join us in working with the most luxurious automobiles.

Please note the following Roles and Responsibilities for this position which includes but is not limited to:
Greet customers
Answer and direct phone calls
Check deductible for files before completed
Collect payments from customers
Coordinate with the detail department & Production Manager in preparation for pick-ups
Contact customers for scheduling of estimate and repairs as well as vehicle pick up
Monitor and remind customers who did not pick up over 24 hours
Update appointment calendars and schedule appointments
Taking tow-in vehicle request
Create ICBC files, other private insurance files, dealership, and private job repairs
Prepare all paperwork and key tags for each job orders
Assign jobs to each estimator
Checking customer's loss of use coverage and liability in order to determine billing ICBC or claiming ATS
Send rental reservation request to ICBC and claim rental vehicle reimbursement (clawback(s
Monitoring Hertz rental bills
Monitoring the White Board, making sure picked-up vehicles are removed from it
Making rental reservations for customers with Hertz or any other rental companies
Monitor rental vehicle in and out dates
Coordinate valet service for customers without rentals
Checking Color Sand and Buff, parts invoices, and total amount when closing files
Enter and manage cycle time, ensure ICBC payment submitted with correct cycle time and total repair amount
Maintain cleanliness of lobby and washroom
Receiving and sorting daily mail, deliveries, and couriers
Invoice completed files and export invoices to QuickBooks
Apply payment to correct RO in QB
Organizing past month files
Maintain office supplies and place orders when necessary
Perform other clerical receptionist duties such as filing, photocopying, faxing, refilling supplies at complimentary drink area, etc.
Set up Employee ID for new employees
Enter timecard for employees who did not punch in and out.
Assist manager to monitor employee calendar
Assist in month-end closing
Ensure Synergy sales matches with QB
Maintain work in progress payables
Other duties as assigned

An ideal candidate should be able to demonstrate some if not all the following qualifications:
Automotive dealership service experiences an asset
A team player who is focused on providing exemplary customer service
Excellent communication
Ability to multi-task in a fast-paced work environment
Strong organizational skills and detail oriented
Working knowledge of computers

To illustrate our dedication to our family, some of the benefits we provide is as follows:
Competitive Wages with optional Group Registered Retirement Saving Plans (RRSP) & Deferred Profit-Sharing Plan
Company Sponsored Benefits Plan (Extended Health Care, Dental, Vision, and $1000 per year for each of Acupuncturist, Chiropractor, Massage Practitioner, Physiotherapist, and more.)
Company Sponsored Opportunities to Travel Abord for Training
Company Sponsored Education, and Opportunities for Growth
State of the Art Facility with Ergonomic Workstations
Employee Reward Programs & Annual Safety Shoes Reimbursement & Employee Referral Bonus
Company Sponsored Recreational Event(s)
No.1 Collision and/or Mercedes-Benz Collision Apparel(s)
Company Lunch(es)

For a quick virtual tour of our facility and for more information about us; please click the following link:

If you are interested to pursing your success; please do not hesitate to take this opportunity or wait to apply. For more information about our open position(s), please visit us at:

Thank you for taking your time to review our job posting and to apply to this position; however, only the candidates that are chosen to advance to the next step of our recruitment process will be contacted through phone or email.

Please note that internal applicants will be given first consideration.

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Benefits:
Company events
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Tuition reimbursement
Vision care
Flexible language requirement:
French not required
Schedule:
Monday to Friday

Ability to commute/relocate:
Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):
What languages do you speak fluently in?

Experience:
Customer Service: 1 year (required)
Auto body office: 1 year (preferred)

Work Location: In person