Position profile:

The North Dundas Medical Clinic is a group practice of 4 family medicine practices and 2 general surgeons. We are seeking a dedicated and hands-on Working Manager to lead and support our administrative team. This includes direct supervision of up to 12 employees and managing all aspects of human resources within the clinic. In addition to overseeing administrative workflows and team performance, the Working Manager will be expected to train in all front and back office administrative roles and be capable of stepping into any position as needed. This ensures smooth clinic operations, consistent patient care, and strong team support.

General Duties and Responsibilities:

Manage daily clinic operations to ensure efficiency and patient satisfaction

Human resources

Supervising up to 12 employees

Information technology

Finances

Identify areas for operational improvement and implement solutions

Coordinate schedules, coverage, and staffing to meet clinic needs

Promote a positive, team-oriented work environment

Serve as a liaison between staff and physician group

Learn and master all clinic administrative roles, including:

o Patient check-in/check-out

o Appointment scheduling

o Medical records management

o Front desk and phone operations

o Surgeon workflows

Provide direct support in any administrative role as needed to maintain workflow

Train new administrative team members and provide ongoing development

Qualifications:

Previous experience supervising or managing a team

Previous HR experience and/or training

General understanding of labor law in Ontario

Demonstrated proficiency in small business management

Excellent problem solving and interpersonal skills

Intermediate or advanced digital competencies

Exceptional communication skills

Assets:

Previous experience in a related field (medical, dental, veterinary)

Ability to speak and write in French

Previous experience in quality management or quality improvement

Knowledge of universal medical insurance billing, such as OHIP

Familiarity with electronic medical records

Diploma or degree in commerce or human resources management

Job Type: Part-time

Pay: $34.20-$39.24 per hour

Schedule:
8 hour shift
Monday to Friday

Work Location: In person