Overview
Together We Can is BC's largest non-profit society that provides residential treatment services for people recovering from addictions. Our environment is fast paced; our critical mission is to save lives by making space for as many people as possible. We currently have 400 beds province wide, and we are continuously growing.

The Invoicing and Collections Specialist plays a key role in the financial operations of our organization by managing the accounting of revenues from client treatment fees, government funding sourcing and other revenue streams. This position works closely with the Executive Director, the Intake Team and the Financial Controller to ensure timely and accurate invoices, adherence to funding agreements, and diligent collection of outstanding accounts.

TWC has recently implemented NetSuite as our accounting software and uses Salesforce as our CRM. A candidate with experience in either of these two programs would be preferred. There are many opportunities to create process efficiencies through software integration.

This is an excellent opportunity for meaningful work in a non-profit society, to create efficient systems with reputable software programs, to own your own processes and to be accountable to senior management.

Responsibilities

1. Invoicing and Revenue Management

Collaborate with the Intake Team and Controller to ensure accurate treatment revenue accounting. Create and manage client invoices through Salesforce Tasks related to intakes, transfers, and discharges and adhere to contractual billing requirements across all funding sources.

2. Payment Processing and Collections

Accurately apply all payments to customer accounts, keep accounts reconciled and communicate with clients and funders regarding their account transactions. Monitor and manage accounts receivable (AR) aging reports. Create payment plans or escalate collection activities as needed.

3. Revenue Reporting and Account Management

Build and analyze revenue reports and communicate the stories that the numbers are telling to the ED and the Financial Controller. Maintain an accurate customer database to create useful customer and revenue reports. Prepare financial reporting as required by various funding contracts. Monitor and report on deferred revenues.

3. Systems Development

Work with our software development team to assist with integrating NetSuite and Salesforce to create automations in revenue management workflows.

Education & Experience

Minimum 2 years' experience in an accounting role that includes revenue management, accounts receivable, collections, financial reporting and contract management.

Proficiency with NetSuite and/or Salesforce is preferred
Proficiency with MS Excel and Teams is required
Strong organizational and attention-to-detail skills
Ability to interpret billing contracts and funder agreements
Excellent written and verbal communication skills

Work Style:

Self-motivated and able to work independently with limited supervision.
Flexible and adaptable to shifting priorities and deadlines.
Team player, contributing to a positive and progressive work environment.
Critical thinker and a proactive problem solver.

Job Type: Full-time

Pay: $55,000.00-$65,000.00 per year

Benefits:
Company events
Dental care
Discounted or free food
Employee assistance program
Extended health care
Life insurance
Paid time off
RRSP match
Vision care

Ability to commute/relocate:
Vancouver, BC V5R 5H9: reliably commute or plan to relocate before starting work (required)

Application question(s):
Do you have any experience with NetSuite and/or Salesforce?

Experience:
Accounts receivable: 2 years (required)

Work Location: In person

Application deadline: 2025-08-15