The Assistant Service Co-Ordinator is responsible for coordinating service work, including call in-take, job tracking, scheduling assistance, and customer service. They will assist the Service Manager manage a team of roofing technicians, ensuring that customer requirements are met promptly and efficiently. The ideal candidate should have a strong background in administration, excellent organizational and be a self-starter, with the ability to effectively communicate with both internal teams and external clients/contractors.

Responsibilities:

Assist service manager and work as part of a team, ensuring smooth operations.
Monitor service requests, ensuring such requests are responded to, and tracked from intake to completion.
Coordinate with customers to understand their roofing needs and provide exemplary customer service, including prompt updates.
Create work orders and quote orders ensuring client requests are accurately captured and placed in que for scheduling.
Assist in material procurement for scheduled work and order materials as needed.
Map job routes to reduce travel time and schedule appointments accordingly.
Understand scope of work to schedule jobs with weather, time constraints, and priority in mind.
Provide support to a team of roofing technicians, ensuring work orders are is up to date and accurate.
Ensure compliance with safety regulations and industry standards.
Maintain accurate project documentation, including records of work performed, materials used, and customer communication.
Stay updated on industry trends, new materials, and techniques, and make recommendations for process improvements to enhance efficiency and quality.
Availability to be on-call after hours on a rotational basis for emergency calls.
Ensure confidentiality is strictly adhered to.
Own tasks and complete assignments in a timely manner.

Qualifications:

Preferred experience in the roofing industry.
Attention to detail and accuracy, while working in a fast-paced environment.
Strong administrative skills and ability to take initiative.
Ability to work effectively under pressure with frequently changing priorities.
Team player and contribute to a positive and productive work environment.
Exceptional problem-solving and decision-making skills, with the ability to handle multiple tasks simultaneously.
Ability to prioritize tasks to effectively support teammates, leave tasks on moments notice and resume tasks as needed
Excellent communication and interpersonal skills, with the ability to effectively collaborate with various stakeholders, including customers, contractors, and internal teams.
Proficiency in using MS, Outlook, scheduling tools, and other relevant computer applications.

Job Type: Full-time

Benefits:
Dental care
Extended health care
On-site parking

Work Location: In person