Position: Practice Manager

Location: Peterborough, ON

Clinic: Lotus Family Dental

We know that great dental care is about more than just clinical excellence-it's about leadership, team spirit, and creating a seamless experience for every patient who walks through our doors.

We're looking for a dedicated and organized Practice Manager to join our team at Lotus Family Dental, a proud part of the Passion Dental Group. Whether you're a seasoned manager or stepping into a leadership role for the first time, you'll be joining a supportive, growth-focused environment where your skills in operations, communication, and team leadership truly make a difference.

Specifics about the role:

Job Type: Full Time

Schedule: Mon 8AM-7PM, Tues 8AM-6PM, Wed 8AM-5PM, Thurs 8AM-5PM, Fri 8AM-3PM

Wage range: $30-$35 an hour

About the Clinic:

At Lotus Family Dental, we pride ourselves on fostering a positive, growth-oriented workplace. Located in the scenic community of Peterborough, known for its outdoor activities and charm, our practice combines compassionate care with a dedication to excellence. We welcome team members who share our vision of nurturing both patient and professional success.

What you'll do:

Establish and manage internal office protocols and procedures to ensure overall office efficiency.
Hire, train, and develop new office staff to meet patients' needs and uphold the clinic's standards.
Develop and manage staff schedules and timesheets, overseeing other HR functions at both clinics.
Create, implement, and manage an effective office budget.
Oversee the processing of insurance claims and billing systems, ensuring accuracy and compliance.
Deliver individual and team leadership to ensure all office employees provide outstanding client service.
Greet patients professionally and cheerfully, creating a welcoming atmosphere.
Schedule appointments and organize the clinic schedule to optimize workflow.
Answer and appropriately route phone calls, addressing inquiries promptly and professionally.
Utilize experience in internal and external marketing to enhance clinic visibility and community engagement.
Train staff on the use of Clinic specific software (training provided) and manage Recall Max systems.
Perform other office administration duties as required.
Uphold and protect the culture at both clinics, fostering a positive and engaging work environment

What you'll bring to the role:

At least 2 years of dental clinic setting experience, and at least 2 years of leadership.
Dental Assisting/Dental experience is an asset
Working knowledge of dental billing and insurance protocols.
Proficient computer skills, including knowledge of Microsoft Office.
Strong verbal and written communication skills.
Solid problem-solving abilities and attention to detail.
Friendly, professional demeanor with excellent interpersonal skills.
Ability to multi-task effectively, working independently and as part of a dynamic team.
Flexible schedule. No weekend work required yet, but subject to change

Who we are:

Welcome to Passion Dental Group, a team of dedicated dental professionals committed to providing exceptional care and building a community of like-minded individuals who share our values. We believe in creating a positive, supportive culture that stimulates personal and professional growth. We invest in our people first and create a community that fosters personal success. Visit passiondental.ca to learn more.

_Passion Dental Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. If you require accommodation through any aspect our process, please let us know by emailing ._

Job Type: Full-time

Pay: $30.00-$35.00 per hour

Schedule:
Evening shift
Monday to Friday
Morning shift
Weekends as needed

Application question(s):
How many years of experience do you have in a Dental Clinic Setting?
How many years of leadership do you have?
Have you worked at Passion Dental in the past? if yes, specify which clinic.

Work Location: In person