Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.

We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.
We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

We're Looking For:

We are seeking an Office Supervisor with experience in office management and supervising a team of customer service professionals. You will work as part of our VLC leadership team, and will oversee a team that may include Account Coordinators, Dealer Relations, Accounting & Block Clerks. Serving as the primary escalation point for our customers; you will work closely with the Operations Manager, Regional Senior Director, & other departments within the VLC.

You Are:

• Customer Focused. You will support our dealer customers to ensure they are receiving a high level of customer service and that all concerns are promptly addressed.

• Knowledgeable. You will use your industry knowledge, and a bit of sales-savviness, to make recommendations to customers that will drive value and ensure success.

• Collaborative. You will partner with other team members including: sales, operations, and VLC management, to support the day to day operations.

• Process-minded. You can quickly evaluate situations, identify areas of concern, implement solutions and work well in a very fast-paced environment.

• Driven. You are highly driven and are comfortable motivating your team members to achieve goals .

You Will:

• Supervise a team of administrative and customer service professionals, including Office Clerks and Block clerks, ensuring that each function is operating efficiently.

• Drive superior customer experience to ensure customer satisfaction and build client retention, including identifying process improvements & implementing corporate initiatives.

• Take a proactive role to resolve all customer concerns including coordinating with OPENLANE's sales resources as needed to ensure customer satisfaction, engaging with other department leaders as necessary to achieve deliverables or resolve operational or customer concerns.

• Ensure the administrative team can effectively coordinate vehicle title management, including supporting as a liaison with the provincial department of motor vehicle registry and/or insurance agencies to access titles and title information.

• Understand dealer-facing systems (OPENLANE's marketplace) and effectively educate and resolve issues for internal and external customers

• Support our dealer registration team with customer sign-up and information changes.

• Ensure the office team is prepared to perform auction day duties such as customer service, auction representation and post-sale reporting; and triage immediate customer issues, enabling on-the-spot resolutions to ensure optimal customer experience, maximize sales, and support VLC team members.

• Grow talent - attract, engage, retain, and grow great people at OPENLANE.

• Engage Teams - create and sustain a high trust team culture that embraces and values people's talents, diversity, and contributions to OPENLANE's goals.

Must Haves:

• 1-2 Years' of experience leading and managing people

• 1-2 Years' of experience in customer service

• Tech-savvy, and comfortable using Google Suite

• Strong customer service and communication skills

• Excellent organizational and time management skills

Nice to Haves:

• 3+ years' experience in a similar role

• Prior experience within the automotive remarketing industry is an asset

• Experience with AMS, VTrace, and other OPENLANE systems

• Bilingual (English/French)

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!