Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Research Manager (Associate Managing Consultant)

Job Description: ARC Associate Managing Consultant (L7)

Research Manager

Location: Toronto, Canada

About the Role

The Advisors Research Center (ARC) is a global team of researchers within Mastercard delivering comprehensive research services to Mastercard's clients.

As a research manager on the ARC team, you will work closely with your ARC colleagues to develop proposals, scope projects, design research materials (e.g., screeners, questionnaires, program surveys, etc.), conduct analysis, and develop reports while collaborating with internal and external stakeholders.

Candidates for this position should have a deep understanding of the end-to-end research process for executing quantitative research and some experience with qualitative methodologies.

This role offers an exciting opportunity for highly motivated and curious individuals to join a fast-growing, dynamic organization and gain experience working on a wide range of projects across multiple industries.

All About You

- Naturally curious about why people think and act the way they do.

- Willingness to learn new market research methodologies and to apply the latest, most effective techniques.

- Ability to work cross-functionally with colleagues, internal stakeholders, and global team members.

- Ability to analyze and synthesize information from multiple sources into a cohesive narrative.

- Strong collaboration and communication skills to actively participate as a team member on client calls, internal team meetings, and workshops.

- Ability to communicate and present findings in written and oral form to peers, internal stakeholders, and clients.

- Ability to manage vendor relationships to ensure research is executed on schedule and within budget.

- Ability to work enthusiastically with people outside of immediate teams to drive consensus and results.

- Enjoy working in a fast-paced, dynamic work environment.

Qualifications & Skills

- 3-6 years' experience at a research agency or in an in-house research role designing and executing end-to-end custom research (questionnaire design, survey programming, data analysis, reporting, and presenting).

- Experience with online survey software such as Qualtrics.

- Proficiency with at least one statistical software tool (SPSS, Q, SAS, R, MATLAB) to support data-driven insights.

- Demonstrated experience working on research across various methodologies (e.g., U&A, Conjoint/Discrete Choice, Concept tests, MaxDiff, Driver's Analysis, Segmentation Analysis, etc.).

- Experience translating research findings into strategic insights.

- Strong project management experience with the ability to handle multiple projects simultaneously.

- Some experience with qualitative research, specifically In-depth Interviews and Focus Groups, is preferred.

- Advanced skills in Word, Excel, and PowerPoint; knowledge of Project Management tools is a plus.

This role is not eligible for Mastercard's work authorization sponsorship. Candidates must be eligible to work in Canada now and in the future without employer sponsorship.

Mastercard is a merit-based, inclusive, and equal opportunity employer that considers applicants regardless of gender, gender identity, sexual orientation, race, ethnicity, disability, veteran status, or other protected characteristics. We hire the most qualified candidate for the role. For accommodations or assistance during the application or recruitment process, please contact .

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks carry inherent risks. Every person working for or on behalf of Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of accessed information;

• Report any suspected security violations or breaches;

• Complete all mandatory security trainings as per Mastercard's guidelines.