At STAS, we believe in the power of innovation and collaboration to transform the industry. Through our equipment, we help accelerate progress for our clients in the industrial sector so they can improve their efficiency and make a lasting impact on society. To fulfill our purpose, we are looking for passionate individuals who are aligned with our core values:

Respect: Every voice matters. We foster an environment where everyone feels heard and understood.
Creativity: We value bold ideas and the pursuit of new solutions.
Enjoyment: We're a passionate team that values work-life balance. You'll be surrounded by talented, motivated people who share your vision.
Family: STAS is a close-knit community. We support each other, celebrate wins, and tackle challenges together.
Customer Satisfaction: You'll have the opportunity to work on meaningful projects that make a real impact and respond to customer needs.

You're passionate about delivering high-quality service. You're known for your ability to understand clients-their realities, needs, and aspirations. A true team player, you always prioritize customer happiness. You understand and accept that great service plays a key role in a company's reputation. STAS is looking for someone like you.

The After-Sales Service Technician plays a key role in planning, coordinating, and executing service interventions for our local and international clients. The ideal candidate will have proven customer service experience and will contribute to strengthening STAS's brand reputation.

As part of the Customer Success Service (CSS) team, your main mission will be to ensure the satisfaction of customers who own STAS equipment. You will handle technical requests, analyze and translate them internally, and mobilize the right resources to find solutions. You will carry out or coordinate planned interventions-either remotely or directly at the client's site. You act as a liaison between STAS and its customers.

Key Responsibilities

1. Support the planning of customer service activities

• Receive customer requests and enter them into the appropriate management systems

• Follow up on your assigned tickets: gather relevant information, assess priority and urgency

• Coordinate planned service interventions: perform inspections or mechanical/electrical work on-site

• Ensure thorough follow-ups with clear reports and targeted maintenance recommendations

• Mobilize the right resources at the right time to respond efficiently

• Handle each request in compliance with internal procedures and agreed timelines

2. Contribute to problem analysis and resolution

• Support internal and external investigations to gather all necessary information

• Act as a facilitator between clients and internal teams, clearly communicating needs and expectations

• Proactively identify opportunities for improvement in processes, tools, or services, and suggest concrete solutions

3. Ensure customer satisfaction

• Build lasting relationships with clients through active listening and tailored solutions

• Maintain professional, harmonious relationships to promote loyalty and maximize satisfaction

4. Share your expertise

• Occasionally contribute to preparing service offers, spare parts, refurbishments, or equipment upgrades

• Share your technical and commercial knowledge with customers in a clear and relevant way

• Mentor less experienced colleagues to support team development

Requirements

• Degree in electricity, mechanics, or any other relevant field OR equivalent professional experience.

• 2 years of experience in after-sales service and 5 years in the manufacturing sector.

• Computer skills: CRM, Windows, Excel, Word, and Outlook.

• This position requires proficiency in English due to regular interactions with English-speaking international clients and partners. English is necessary to provide quality service, write accurate business documents, and collaborate effectively.

• Available for international travel.

Skills and Competencies

• Interpersonal skills.

• Analytical and synthesis skills.

• Excellent organizational and priority management skills.

• Strong problem-solving abilities.

• Communication skills.

• Attention to detail.

• Distinctive ability to work collaboratively.