We are seeking a detail-oriented and highly organized Policy and Procedures Manager for one of our clients in Toronto. This role will lead the development, review, implementation, and governance of organizational/business unit policies and procedures in accordance with federal regulatory requirements. This individual contributor role is responsible for ensuring internal policies remain current, compliant, and aligned with business objectives and regulatory changes.

This hybrid role (4 days in office) offers a bonus package, 100% employer-paid benefits, 22 vacation days, 10 sick days, and more!

Roles and Responsibilities

• Lead the end-to-end development, revision, and revamp of internal policies and procedures, ensuring alignment with federal and provincial regulatory frameworks (e.g., OSFI, Canada Labour Code, PIPEDA, etc.)
• Monitor regulatory and legislative changes and assess their impact on internal policy and procedure frameworks
• Work with compliance, legal, HR, and operational teams to ensure policies are practical, consistent, and enforceable
• Support audit and regulatory review activities by providing documentation and explanations of applicable policies and procedures
• Conduct regular audits and gap assessments to identify outdated or non-compliant policies
• Other duties as required

Qualifications and Skills

• A degree or diploma in a related field
• 4-6 years of experience in a policy and compliance role, ideally within a federally regulated environment such as a bank
• Highly organized, analytical, and detail-oriented with the ability to manage multiple policy projects simultaneously
• Strong communication skills, both verbal and written
• Strong Excel skills (pivot tables and Vlookup)