Job Title :

Library Technician - Client Services

Competition Number :

Administrative Unit:

Jean-Léon Allie Library and Archives

Immediate Supervisor :

Head of User Services Librarian

Job Type:

Permanent, Full time (Unionized)

Work Schedule :

35 hours per week (some evenings and weekends required)

Salary Scale :

Level 4 - ($ - $ )

In this document, the masculine pronoun is used without discrimination and only for conciseness.

Saint Paul University (1848) is the founding college of the University of Ottawa, with which it has maintained a federated relationship since 1965. Bilingual and on a human scale, it has more than 1,000 students. It offers programs in Social Communication, Counselling and Psychotherapy, Canon Law, Public Ethics, Conflict Studies, Theology, Human Relations, Transformative Leadership and Spirituality, and Social Innovation. Saint Paul University offers an environment conducive to professional growth and competitive benefits.

Saint Paul University is known for its integration of learning and research with social engagement, resulting in a unique student experience. It participates in dialogue on contemporary issues and is committed to social justice.

SUMMARY

Under the supervision of the Head of User Services Librarian, the technician greets our patrons at the service desk; acts as a front-line person, the first person our patrons come into contact with; acts as a point person for our picklist.

DETAILS OF RESPONSIBILITIES

A. CLIENT SERVICES

Provide customer service in conjunction with library activities, more specifically:

• Participate in circulation services, return books, and make loans;
• Participate in welcoming patrons, be proactive in customer service, guide them in their research, help them find a document;
• Provide a directional reference service: orient and help students (including orientation sessions at the beginning of the fall and winter sessions), professors, and other library users in using the various services offered by the library;
• Provide a first-line reference service with the library catalogue, the research guides, and electronic tools; refer to a librarian if necessary;
• Ensure smooth operation of group study rooms; assist students with reservations; ensure compliance with reservations and usage policies;
• Basic IT support: ensure the smooth operation of public access computers; offer support to patrons; inform the IT department of any problems (in particular, software updates for our patrons and staff); follow up on requests; provide support for the PaperCut printer system: help users print, photocopy, and scan documents.

B. SCANNING AND PICKLIST

• Prepare picklist from the integrated library system every morning
• Collect and prepare for transport documents from picklist
• Scan items or documents
• Send digitized documents
• Deal with any issues that arise in the integrated library system or with digitization.

C. SHELVING

Sort, organize, and return library materials to their designated locations on shelves. This could also include weeding or pulling materials in the collection and/or transferring material from one location to another (e.g., from the general collection to the storage, etc.).

• Collect documents from the various floors of the library daily, including group study rooms, service desk, and other spaces;
• Sort monographs, periodicals, newspapers, reference, and microforms in order to shelve them;
• Shelve different types of documents according to their locations, classification codes, and specific arrangements for each category of documents;
• Ensure that materials on the shelves of the different collections and in the "books in use" section are not shelved too tightly; foresee necessary shifting of the collection when required;
• Remove and send for repair any documents that need it;
• Check the order of shelving of documents (reading the shelves) and replace mis-shelved documents;
• Look for missing books, books declared returned, etc.

.

D. NEW ARRIVALS AND DISPLAYS

• Rotate new arrivals in their designated sections;
• Prepare new arrivals displays outside the library;
• Help create thematic display outside the library.

E. OTHER DUTIES AS ASSIGNED

• Carry out all other related tasks assigned by the supervisor.

F. PROFESSIONAL DEVELOPMENT

• Be responsible for their professional development and inform their supervisor of their needs and various training opportunities that arise;
• Take part in various information sessions, training sessions, colloquiums, conferences, etc. related to the position.

EDUCATION, EXPERIENCE, AND KNOWLEDGE

• Education: Library technician's diploma or equivalent
• Bilingualism: English and French (oral and written)
• Knowledge of the MARC & RDA formats
• Knowledge of electronic tools such as research guides and databases
• Knowledge of reference interview
• Knowledge of MS Word and Excel software
• Knowledge of loan software

ESSENTIAL QUALITIES

• Ability to monitor problems in their area of expertise and deal with them
• Energy, interest, and motivation
• Flexibility and ability to handle change
• Ability to communicate and work effectively in a working group, as well as with supervisors and colleagues
• Understanding of and compliance with professional standards as well as ethical principles and intellectual freedom
• Strong interpersonal skills and a demonstrated commitment to excellent customer service
• Sense of responsibility, good judgment, and independence
• Sense of initiative and respect for established procedures
• Ability to manage one's time and priorities well
• Ability to work under pressure
• Availability/flexibility: cooperation and collaboration in daily activities and out-of-the-ordinary requests

Interested candidates are requested to submit an online application at our careers page by May 21, 2025 at 11:59 pm.

We thank all applicants for their interest in this position. We will be contacting only those candidates who have been chosen for the next step of the selection process.

We are committed to ensure employment equity and we encourage the participation of all individuals eligible to work in Canada. If your application is successful and you require accommodation during the selection process, please notify us if you are contacted for an interview. Your personal information is protected under the provisions of the Privacy Act.

Titre du poste :

Technicien.ne en documentation au service à la clientèle

Numéro de concours :

Service :

Bibliothèque et archives Jean-Léon-Allie

Supérieur immédiat :

Bibliothécaire en chef des services aux usagers

Type d'emploi :

Régulier, temps plein (syndiqué)

Horaire de travail :

35 heures par semaine- (y compris certains soirs et fins de semaine)

Échelle salariale :

Niveau 4 ( $ - $)

Le masculin est utilisé sans aucune discrimination et dans le seul but d'alléger le texte.

L'Université Saint-Paul (1848) est le collège fondateur de l'Université d'Ottawa, avec laquelle elle a conservé un lien de fédération depuis 1965. Bilingue et à échelle humaine, elle compte plus de 1000 étudiants; elle offre des programmes en communications sociales, counselling et psychothérapie, droit canonique, éthique publique, études de conflits, théologie, relations humaines, leadership transformatif et spiritualité et innovation sociale. L'Université Saint-Paul offre un environnement de travail propice à l'épanouissement professionnel et des avantages sociaux compétitifs.

SOMMAIRE DES RESPONSABILITÉS

Sous la supervision de la bibliothécaire en chef des services aux usagers, la technicienne ou le technicien accueille nos usagères et nos usagers au comptoir de service; agit comme personne de première ligne, celle avec laquelle notre clientèle entre en contact; agit comme personne-ressource pour notre liste de sélection.

DÉTAILS DES RESPONSABILITÉS

A. SERVICE À LA CLIENTÈLE

Assurer le service à la clientèle dans le cadre des activités de la bibliothèque, c'est-à-dire :

• Participer aux services de circulation, au prêt et au retour des livres;
• Participer à l'accueil des usagères et des usagers, être proactive ou proactif dans le service à la clientèle, les guider dans leurs recherches, les aider à trouver un document;
• Fournir un service de référence directionnelle : orienter et aider les étudiantes et les étudiants (y compris lors des séances d'orientation au début des sessions d'automne et d'hiver) . click apply for full job details