Enercare Inc. is one of Canada's largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings.

We are a company that believes strongly in the health, safety and wellness of our people. Enercare is a place where careers are made. We take pride in caring for and continually striving to make a positive impact in the communities we operate in. In our values and our ambitions, we embrace change, and support our team members along the way.

Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. We are united through our joint commitment to excellent customer service to the Canadians we service every day, and our mission to contribute to a resilient, sustainable future. Enercare Inc. Is wholly owned by Brookfield Infrastructure Partners LP ("Brookfield"), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.

Summary:

Reporting to Director, Credit and Collections - Operations & Analytics, you will play a key role in a highly visible team within the organization to advance our business as we execute our Billing Migration. This is a great opportunity for an individual with a passion for using data to drive insights, presenting key learnings and delivering transformational outcomes to our business through the use of advanced analytics, collections efficiency and disciplined risk governance.

You are a leader with strong collaboration and communication skills and a great ability to manage multiple priorities in a very fast paced environment. You contribute to the success of the Collections function by defining, implementing, and tracking best-in-class collections strategies, consistent process execution, and oversight. You are a rigorous logical thinker, curious, flexible and have great teamwork abilities. Your background and experience is at the intersection of math/stats, data analytics, communication, and domain knowledge in Credit and Risk Management.

Responsibilities:

Leverage your strong credit and collections analytical background in order to collaborate with various business partners to:

• Lead collections analytics, strategy and portfolio performance assessment, and technological improvement
• Generate analytical recommendations to influence stakeholders in their actions to minimize losses, improve dollars collected, and gain operational efficiencies
• Ensure all credit risks associated with collections are quantified with effective management reporting, across all components of collections (People, Data, Process, Technology, and Strategy)
• Manage processes related to gathering and processing of structured and unstructured data into a form suitable for analysis
• Deliver on analytical deliverables to improve collection efforts and recoveries
• Recommend improvements to existing processes. Introduce changes under a test/control framework to help drive decisions that improve profitability
• Provide oversight of collection efforts by developing performance reports and early warning triggers
• Create and maintain interactive data visualization through data interpretation and analyses, integrating various reporting components from multiple data sources
• Support and enhance of existing reports and dashboards based on evolving business needs
• Prepare compelling, meaningful and memorable messaging and presentations to address business questions (both written and verbal)
• Have an open mind and a knack to collaborate effectively across internal and external partners to further capitalize on data assets
• Mentor team and participate in continuous self-learning

Qualifications:

• A Master's degree in Business, Economics, Finance, Mathematics or related discipline and a strong background in quantitative analysis
• Strong judicious relationship-building and negotiation skills to articulate sound recommendations and influence executives
• Excellent communication and presentation skills: can convey messages in a clear, concise and succinct manner, select the best method of communication to influence business decisions
• A results-driven individual with a high level of curiosity and the ability to dive into details without losing sight of the big picture
• Exceptional organization skills to prioritize, manage, and implement a variety of contesting initiatives, on a concurrent or staggered basis
• Strong background in quantitative analysis applied to portfolio metrics
• Three to five years of experience in credit and risk management, collections and provisions
• 3+ years of practical experience in SQL and database programming
• 3+ years in data visualization tools like Power BI, Tableau
• Experience in problem solving and analytical skills to develop creative, unique and pragmatic approaches and solutions to address complex problems
• Proven analytical and quantitative skills to use hard data and metrics to back up assumptions, develop business cases, and complete root cause analyses
• Experience in SFMC is a plus

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare's recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant's accessibility needs due to disability and are available upon request.