Position Purpose:

We are seeking a proactive and detail-oriented IT Support Specialist to join our team. In this role, you will be the first line of support for technical issues, providing prompt and effective assistance to end-users. You'll help maintain our IT infrastructure, troubleshoot problems, and contribute to ongoing improvements to ensure seamless technology operations across the organization. This role is responsible for ensuring that the security and privacy measures are in place to protect Leyad's IT systems.

Key Responsibilities include but are not limited to:

• Provide first-level technical support for hardware, software, and network-related issues.
• Respond to help desk tickets, emails, and calls in a timely and professional manner.
• Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
• Support end-user applications, including Microsoft Office 365, email, and productivity tools.
• Set up new users, manage user accounts, and ensure compliance with IT policies.
• Assist with system upgrades, patch management, and routine maintenance.
• Document support activities and maintain accurate records in the ticketing system.
• Liaise with vendors and service providers to ensure efficient and cost-effective acquisition of technology purchases; oversee warranties and service agreements
• Maintain inventory of internal licenses and track compliance
• Perform other related duties as assigned

Qualifications:

• At least a two-year Diploma of College Studies (DEC) in information technology, Computer Science, or related field preferred.
• At least 2 years of experience in IT support or help desk environment.
• Proficiency with Windows and macOS operating systems.
• Knowledge of networking basics (TCP/IP, DNS, DHCP, VPN).
• Strong customer service and communication skills.
• Ability to prioritize tasks and work independently or as part of a team. Ability to manage multiple assignments and meet deadlines
• IT certifications (CompTIAA+, Microsoft, Cisco, etc.) area plus.