Our established client in London is seeking a highly organized and results-driven Director of Individual Insurance and Human Resources to lead operational, administrative, and human resources functions within our growing organization. This is an exciting opportunity to work with an established family business that is well-respected in the industry.

The ideal candidate will have a proven track record in insurance operations, administration and team leadership. This role is pivotal in supporting senior team members to focus on strategic initiatives and driving business growth.

Key Responsibilities

1. Operational Management

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Oversee daily operations, including new business activities, underwriting, policy changes, and policy placements.

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Lead routine pending business meetings, ensuring clear communication and task delegation.

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Resolve client service escalations promptly and effectively.

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During peak periods (April - July), assist the administrative team with meeting preparation, processing applications, tracking underwriting progress, and placing policies as needed.

2. Human Resources

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Coordinate team vacation schedules to maintain seamless business operations.

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Manage payroll processing and oversee commissions accounting.

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Lead employee onboarding, training, and ongoing professional development initiatives.

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Conduct performance reviews and manage related processes to support employee growth and engagement.

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Plan and execute quarterly team-building events to foster collaboration and a positive work environment.

3. Process Optimization

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Identify and implement process improvements to enhance operational efficiency and client satisfaction.

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Develop scalable workflows to support business growth and optimize team performance.

4. Campaign and Event Coordination

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Organize annual review and student campaigns, including logistics, scheduling, and communications.

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Analyze campaign performance and recommend strategies for improvement.

5. Leadership and Collaboration

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Act as a bridge between teams to ensure alignment on organizational goals and priorities.

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Provide mentorship and support to team members, cultivating a collaborative and high-performing culture.

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Manage and guide team members to achieve their full potential and contribute to company success.

Qualifications

Required

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Bachelor's degree in Business Administration or a related field.

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5+ years of experience in insurance operations, team management, and administrative functions.

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Exceptional organizational and problem-solving skills.

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Strong interpersonal and communication abilities.

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Demonstrated ability to work independently and manage multiple priorities effectively.

Preferred

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Familiarity with individual insurance products and services.

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Experience planning and managing campaigns or events.

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Proven success in improving operational efficiency