IT Manager - Banff Hospitality Collective

Banff Hospitality Collective — or as we like to call it, BHC — is a multi-concept restaurant and entertainment group with 17 venues (and counting), all located in beautiful downtown Banff. Each of our venues is unique but shares three things in common:

1. A prime location in Banff's lively downtown core
2. Amazing food and beverage
3. A wicked atmosphere powered by even cooler people

Want to know more? Check us out at: https://www.banffcollective.com/

About the Role

Reporting to the Chief of Business Development, the IT Manager oversees the technology infrastructure, systems, security, and support needs across BHC's 16+ venues, head office, and growing portfolio.

This role ensures our teams have the reliable, secure, user-friendly tech they need to deliver an exceptional guest and employee experience. You'll work hands-on with everything from POS systems to network reliability, Google Workspace admin, device management, vendor relationships, cybersecurity initiatives, and day-to-day troubleshooting.

If you love problem-solving, building efficient systems, leading people, and working in a fast-paced hospitality environment, this role is for you.

We Love Perks! This Position Includes:

• Competitive base salary
• $200 Monthly F&B allowance to use at any BHC venue
• 50% off food, bottles of wine & sake for yourself + a guest at all BHC venues
• Learning & Development allowance
• Cell phone allowance
• Extended health benefits (100% premiums paid by BHC after 3 months)
• RRSP and FHSA matching program (after 3 months)
• Short-Term & Long-Term Disability coverage (after 3 months)
• Employee Profit Share Program
• 3 weeks paid time off + statutory holidays
• Paid community volunteer time
• Affordable manager housing is available

What You'll Do:

IT Operations & Infrastructure (40%)

• Oversee and maintain reliable technology infrastructure across all BHC venues and the entire organization, including the head office.
• Company-wide hardware management, including lifecycle planning, procurement, deployment, asset tracking, repairs, warranties, and end-of-life decommissioning.
• Manage and support all hardware, including:
• POS terminals & peripherals (printers, Kitchen Display Screens, payment devices)
• Laptops, and tablets, including Windows, Apple, and Android IOS
• Networking equipment (modems, routers, switches, Wi-Fi access points)
• Audio/visual systems, security cameras, and operational devices as required
• Perform regular on-site and remote hardware maintenance, including troubleshooting, configuration, replacements, and system updates.
• Ensure consistent technology standards across all locations for device setup, network configuration, cabling, and POS infrastructure.
• Oversee installation, updates, and maintenance of software applications used by venues and head office teams, ensuring compatibility and operational continuity.
• Maintain accurate and up-to-date asset management documentation, including inventories, device assignments, licenses, and warranty logs.
• Administer and optimize Google Workspace, ensuring proper account setup, permissions, security.

Cybersecurity, Compliance & Data Governance (20%)

• Manage cybersecurity contractor to implement best practices
• Assist with the implementation and management of cybersecurity protocols, including MFA enforcement, device security, password standards, phishing prevention, and patch management
• Oversee user access controls and regularly audit permissions across cloud tools, POS systems, and internal platforms
• Monitor security risks and coordinate incident response processes
• Ensure compliance with privacy laws, PCI requirements, and internal policies

Systems Management & Vendor Coordination (20%)

• Manage third-party vendors (internet providers, telecom, POS, software, security systems, contractors)
• Lead POS system configuration, optimization, and troubleshooting
• Oversee integration of new apps and tools across departments (POPs, Finance, Marketing, Beverage, etc.)
• Support system rollouts for new venue openings or major upgrades

Team & Support (20%)

• Provide excellent technical support to venue teams and head office staff
• Lead and mentor a small IT support team or contractors
• Train employees on new systems, tools, and tech best practices
• Collaborate with internal teams to understand needs and improve processes
• Champion a helpful, solutions-first IT culture

What You Bring:

• 4–6 years of progressive IT experience, ideally in hospitality, retail, multi-site operations, or fast-paced service environments
• Strong experience with Google Workspace Admin (policies, security, user provisioning, groups, devices)
• Solid understanding of networks (LAN/WAN, Wi-Fi access points, firewalls, VPN, routers, switches)
• Experience with POS systems, hardware troubleshooting, and venue-based tech
• Familiarity with cybersecurity principles, device management, and cloud tools
• Strong project management skills and the ability to manage competing priorities
• Excellent communication skills and a service-oriented mindset
• Ability to lift/transport hardware as needed and travel between venues within Banff
• Asset: previous experience with platforms like 7shifts, Avero, HumiHR, restaurant POS, audio/visual systems, or VOIP
• Asset: IT certifications (CompTIA, Google Workspace Admin, Network+, Security+, etc.)

If you're ready to lead technology across a fast-growing, dynamic, hospitality-driven organization, we'd love to meet you.

Applicants must be legally eligible to work in Canada.