Director of Client Success

We're looking for a full time Client Success Coach to join our fast growing team at Richard Yu's online education company.

Our mission is simple: help everyday people launch impactful online digital Product businesses that transform lives, starting with their own.

If you love mentorship, thrive in high performance environments, and want to make a real difference in people's lives, keep reading
About Us:
Impact Clients helps entrepreneurs start or scale their digital product businesses.

What began as a broke UCLA student struggling to sell an online course has grown into a company that has generated $30M+ in revenue with a global team of 50+ members.

Our mission is to reform the education system by helping 1 million+ people achieve financial freedom through online business.

We are faith driven, fast paced, and rooted in service. We are building a world class education platform to help people turn their knowledge into income through coaching and consulting.
The CEO, Richard Yu, is an online business coach with:

• 100K+ subscribers on YouTube → youtube.com/richardyu1
• A growing personal brand on Instagram → instagram.com/richardyuzee
  

Our company is a fast-paced, and rooted in service. We're building a world-class education platform to help people turn their knowledge into income through coaching and consulting.
About The Role:
You'll be leading a team of 8-10+ Customer Success Managers (CSMs) responsible for client onboarding, coaching, and retention. Your job is to elevate client outcomes, maximize lifetime value, and train our CSMs to become world-class coaches.

This is a hands-on leadership role: you'll manage, mentor, and hold the team accountable, while also stepping in personally when high-stakes client situations require it.
This is a remote, full-time position. You must be available during 8AM–5PM EST, Monday to Friday. On average, you'll work up to 8 hours per day, and some days will require a little more effort of up to 9+ hours.
You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable, we're in the coaching business.

Requirements