Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

Join Trail Appliances as an Inventory Support Coordinator and play a key role in ensuring seamless order fulfillment and exceptional customer service. In this detail-oriented role, you will support Sales Consultants by managing sales order releases, resolving discrepancies, and troubleshooting inventory issues. Your accuracy and problem-solving skills will help maintain smooth operations and uphold our commitment to expert advice, competitive pricing, and unparalleled customer service.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Staff incentives and rewards
• Employee discounts

What you'll be doing:

• Ensure accurate and timely release of sales orders, verifying completeness and resolving discrepancies.
• Support Sales Consultants by troubleshooting order issues, managing documentation, and communicating order statuses.
• Investigate and resolve serial number discrepancies, maintaining accurate records and updating system data.
• Analyze and correct issues related to previously sold items, coordinating with sales, warehouse, and customer service teams.
• Maintain organized, audit-ready documentation for sales orders, serial numbers, and inventory corrections.

What you need to be successful:

• 1-3 years of experience in administrative, inventory control, or sales support roles.
• Strong attention to detail with accuracy in data entry, document verification, and issue resolution.
• Ability to manage filing systems and prioritize tasks in a fast-paced environment.
• Proficiency in Excel, Word, Outlook, and inventory systems.
• Strong communication and collaboration skills across multiple departments.

Availability:

This is a full-time position and will require you to be available:

Monday to Friday from 7:00am to 4:00pm

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.