Department: Operations

Location: Toronto, ON

Reports To: Head of Operations, Canada

Company Overview:

Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and/or multinational risks. Liberty Mutual Canada has over 250 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Edmonton, Toronto, Montreal and Halifax.

At Liberty Mutual Canada, diversity is about all of us. Our promise to you is a culture that is collaborative, rewarding and empowering. We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect. Diversity, Equity & Inclusion (DEI) is how we do business, and we'll continue to invest in it to create a stronger global organization.

If you are unsure whether or not your experience matches every requirement below, we encourage you to apply anyway. We are looking for varied and diverse perspectives and experiences that we can add to our team!

Our core values guide all of our decision-making and come to life through our benefits and employee programs. We offer:

- A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance

- Competitive health & dental benefits plan

- Market-leading pension plan

- Competitive time off policy

- External education & tuition reimbursement programs

- Employee & Family Assistance Programs

- An opportunity to get involved and become a member of one of our national employee committees – social responsibility, employee engagement, diversity, equity & inclusion

The Opportunity:

Liberty Mutual Canada is seeking an AVP, Chief of Staff to join us and play an important role in the continued success of our business.

As a key member of the Operations leadership team, you will support our President and senior leadership team in the planning, coordination, and execution of strategic initiatives and projects.

You will have dual accountability to both the Head of Operations and the President of Liberty Mutual Canada, serving as a liaison between the Office of the President and other areas of the business. The role will contribute to the delivery of business initiatives, collaborating with colleagues across our local and global organization, and will ensure that actions are executed effectively in pursuit of the company's goals:

1. Achieve top-quartile profitability
2. Be the most trusted global insurance brand.
3. Be a best place to work, and
4. Achieve scale where it matters.

Duties and Responsibilities:

• Responsible for establishing and executing leadership team operating rhythms and driving key Operations strategic initiatives in service of Liberty Mutual Canada
• Responsible for ensuring alignment across our leadership team, coordinating and preparing leadership meeting materials, ensuring that agendas are efficient, and that decisions can be effectively made.
• Serve as the alignment leader for Liberty Mutual Canada and work closely with partners in our global organization to represent Liberty Mutual Canada perspectives.
• Identify and resolve areas of misalignment to ensure that Liberty Mutual Canada operates as an integrated business, fostering alignment within the SLT.
• Drive operational excellence by reviewing, improving, designing and implementing scalable and repeatable operational processes that improve efficiencies and deliver market-leading value to our brokers and clients.
• Ensure that priorities and initiatives are aligned to our vision and have clear measures of success (key performance indicators (KPIs), objectives & key deliverables);
• Advance Liberty Mutual Canada's approach to data management, including aligning operations and innovation KPI metrics with business objectives.
• Facilitate communication and collaboration among senior leadership and staff to foster a cohesive work environment.
• Build a team culture of collaboration with other Liberty Mutual Canada business units to ensure sharing of best practices across the organization and overall operational excellence.
• Support annual budgets, plans, forecasts, and calendars.
• Champion and model our Liberty values and Guidelines for Inclusion to drive high-performance culture and positive employee engagement.

Skills & Qualifications:

• Capabilities required: Ability to influence, significant agility, trust/discretion/confidentiality, ability to make decisions and operate in a fast-paced environment with limited direction, and advanced MS Office skills.
• Additional skillsets: Problem solving, resiliency, adaptability, self-confidence, organizational skills, achievement orientation, collaborative mindset, and project management.
• A minimum of 10 years of relevant experience;
• Prior experience in Operations or as Chief of Staff preferred;
• Bachelor's degree in Business or a related field
• Post-graduate education, such as an MBA or equivalent, with relevant insurance designations preferred;
• Advanced knowledge of strategic planning and operational effectiveness;
• Strong written and oral communication skills for effective interactions with senior leaders; other departments, and industry stakeholders.

Liberty Mutual Canada is committed to fostering an inclusive, accessible environment where all employees feel valued and supported. We are committed to building a workforce that is representative of the communities we operate in and serve. If you require an accommodation for the recruitment/interview process due to a disability (which may be invisible or visible, temporary or permanent), please let us know and we will work with you to meet your needs.