REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences.

The position of Assistant Manager, Security Operations is responsible for leading and activating REAL's 24-7 campus surveillance monitoring and emergency response services ensuring compliance with provincial laws, municipal bylaws and internal policies and procedures. This position is responsible for ensuring the safety and protection of Regina Exhibition Association Limited (REAL)'s campus assets, visitors and staff through sound management and implementation of camera surveillance and access control technology and equipment. The Assistant Manager, Security Operations manages the day-to-day and event specific Command Centre operations, and management of Access Control Operators to ensure all day-to-day and event specific parking needs for staff, clients and guest are met.

Requirements

As a member of REAL's Management team, the Assistant Manager Security Operations participates in the development of REAL's strategic planning process, develops, and implements the business unit plan to achieve the corporation's short and long-term goals by:

· Assisting in developing and implementing workplace safety plans and training designed to identify and mitigate facility safety hazards, and ensures that they are corrected in a timely manner. Completing audits and risk assessments where required.

· Participating in business unit meetings, providing input for key decisions on how to deliver on the various strategic initiatives and services provided by the unit.

· Collaborating with peers and internal client groups, guiding the execution of events and service delivery within the business unit and its team.

· Exhibiting behaviours and actions that contribute to building a constructive culture within REAL, modelling teamwork, initiative, focus, discipline and persistence required to advance growth and REAL objectives.

Directing, implementing and evaluating traffic operations to ensure 24-7 monitoring and compliance of REAL campus activities providing security and safeguarding customers, staff, and assets by:

· Managing and overseeing surveillance systems by developing, implementing, and maintaining tactical plans, policies, procedures, and shift coverage for REAL's campus—including property, buildings, parking lots, and equipment—while implementing controls within the surveillance office and equipment, and safeguarding the sharing of surveillance data to protect the integrity of the organization. Initiating/managing the investigations of incidents where non-compliance with policies, procedures, laws or bylaws put REAL's assets, staff or visitors on campus at risk, bringing them to a satisfactory conclusion.

· Ensuring thorough documentation of on-campus accidents, criminal and suspicious activity affecting campus property and programming by actioning surveillance, traffic restrictions, and access control measures to mitigate safety or security risks for both staff and guests and conducts investigations where required.

· Overseeing and maintaining implementation of sign-in and access control compliance campus-wide.

· Developing and implementing reporting procedures for all life safety events, access control, video surveillance and dispatching security operators. Ensuring security staff are consistently writing detailed reports, generating daily log entries on all observations and reviews, and preparing any necessary documentation for Management.

· Complying with confidentiality regulations regarding all surveillance information including camera coverage, investigations and proprietary material.

Ensuring effective business unit financial planning by:

· Contributing to the development of the department's annual budget (capital and financial), may be responsible for monitoring appropriate expenditure controls to manage costs for particular line items.

· Contributing to monthly, quarterly and annual business unit financial statements as needed.

· Responding to inquiries from the Manager of Security regarding invoices, including periodically reviewing invoices to ensure all inputs are accurately reported and submitted to the client on time. Following up on outstanding receivables once notified of any delinquencies by Finance. Recommending changes in direction or priorities during the business year.

Leading and developing strong teams to carry out business unit strategies by:

· Hiring, training, promoting, holiday and vacation scheduling, dismissals, discipline and compensation reviews for all direct reports; provide written and verbal performance evaluation; advice, guidance, direction and authorization for direct reports to carry out plans & procedures consistent with established policies. Provides coaching and feedback to direct reports as needed.

· Monitoring staff engagement levels and ensuring ongoing improvement to facilitate productivity, retention and high morale; identify potential gaps in talent in the business unit and initiate short/long term strategies to ensure ongoing qualified personnel are being recruited and developed for sustainable corporate growth.

· Ensuring the corporate values / standards of business conduct / human resource philosophy is understood, embraced and implemented throughout the team; and personally demonstrate them in daily interactions and relationships.

· Regularly evaluating and analyzing current and projected capacity in the business unit and conferring with direct reports for any re-allocation of personnel to assist in event ramp-ups, ramp-downs, priority scheduling, and support service demands.

WHAT IT TAKES

Education and Experience

· Post-secondary education certificate/diploma in a related field is considered an asset.

· Minimum three (3) years of experience in surveillance, security control, security/emergency dispatch or providing security services in a busy, publicly activated environment required.

· Previous experience leading a diverse team of security and/or surveillance staff required.

Other

· The successful candidate must also possess and maintain a satisfactory Criminal Record Check (CRC).

Knowledge, Skills and Abilities

· Excellent knowledge and demonstrated experience using security surveillance equipment and security alarm systems.

· Demonstrated decision making skills including the ability to analyze, respond and manage emergency response protocols and procedures.

· Ability to deal with sensitive situations/issues that require high standards of integrity.

· Demonstrated proficiency for managing multiple, complex priorities within demanding timeframes and changing situations.

· Strong time-management skills and a proven track record of delivering quality results, with high attention to detail.

· Excellent leadership skills with the proven ability to lead and motivate team members.

· Strong organizational and presentation skills including demonstrated experience in writing business documentation.

· Exceptional interpersonal skills and ability to work well as part of a team.

· Ability to work under pressure situations and deal with difficult people on a regular basis.

· Ability to work well in a fast-paced environment and adapt to change.

· Computer proficiency required including advanced Excel, Word & Outlook.

· Hours may vary based on operation requirements; Works undefined hours and during events, may be required to work long hours often in the evenings and/or weekends

· Standard office environment but will be asked to observe and support the work of the team in various areas throughout the campus including a surveillance monitoring environment.

· Freedom of movement, Walking, Standing and is required to be physically mobile and walk long distances for extended periods during events.

Benefits

WHY CHOOSE REAL?

Here at REAL, we can offer unique experiences unlike any other organization:

· Make a difference in your own community.

· Be a part of an industry responsible to create fun and memorable moments for our guests.

· A wide range of employment opportunities to fit your own lifestyle – whether that's committing to us in a full-time capacity or more of a casual role that is event specific and tailored around your own availability.

· We offer competitive wages and industry standard benefits.

· Matching Group RRSP plan.

For more information visit our website at www.realdistrict.ca. Submit resumes by August 2, 2025 via the link provided.

Please click the link to apply: https://apply.workable.com/real1884/j/41F858D8F1/