About Blackline Safety:

Blackline Safety is a global leader in connected safety technology, driving innovation to protect lives and improve workplace safety. Our advanced safety solutions, cutting-edge technology, and dedicated team ensure we deliver industry-leading services to our clients worldwide.

Role Overview:

As the Manager – Safety Operations Center, you will play a key leadership role in ensuring the efficient and effective operation of our Safety Operations Center. This role demands strong technical expertise, exceptional communication skills, and strategic problem-solving to support operational excellence and customer satisfaction.

Key Responsibilities:

Recruitment & Talent Assessment

• Conduct in-depth interviews with candidates across various platforms (in-person, phone, and virtual).
• Evaluate language proficiency and technical competencies to ensure top-tier talent acquisition.

Scheduling & Payroll Administration

• Assist Manager – Specialist's with scheduling to ensure continuous coverage and compliance.
• Manage payroll processing for the department with accuracy and efficiency.

Operational Excellence

• Provide leadership support to Monitoring Services, Shift Leads and Training, addressing operational challenges and delivering real-time solutions.
• Ability to "own" projects and work through them from infancy to end of life. Ensure the office space is in working order, submit any defects or improvements needed
• Assist French-speaking customers, ensuring superior service delivery in meetings, protocol execution, and inquiry resolution.
• Develop and deliver high-impact presentations and contribute to cross-functional meetings with Sales and other teams as required.
• Review, refine, and implement operational processes to enhance efficiency and effectiveness.

Technical Operations & Troubleshooting

• Analyze and monitor operational data, including monitoring logs, reports, and alerts, to ensure accuracy and identify trends and efficiencies.
• Act as the primary liaison between customers and technical teams during system interruptions, leading notifications and troubleshooting efforts.
• Manage and maintain our phone system and internal system to ensure seamless operation and user accessibility. This includes troubleshooting technical issues, assisting users with system navigation, optimizing functionality, and coordinating with relevant teams to enhance efficiency.
• Collaborate with cross-functional teams to implement protocols, investigations, and drills, ensuring technical readiness and reliability.

Meetings & Leadership

• Facilitate structured communication channels through weekly, monthly, and semi-annual team meetings.
• Provide clear updates on activities, challenges, and performance expectations.
• Coordinate with internal departments, such as Software, Implementation, and Customer Care, to align strategies and goals.
• Maintain a positive, inclusive work culture and drive team engagement.

Data Analysis & Reporting

• Generate, analyze, and interpret reports to provide actionable insights and recommendations.
• Track key performance metrics, ensuring continuous improvement in operational performance and compliance goals.

Customer-Centric Problem Solving

• Address escalated customer issues with timely, tailored responses and recommendations.
• Deliver innovative solutions while maintaining high service standards.

Qualifications & Expertise:

• Technical Proficiency: Advanced understanding of operational systems, troubleshooting, and data analytics.
• Leadership Experience: Demonstrated success in managing high-performing teams in dynamic environments.
• Communication Skills: Strong written and verbal communication, including fluency in English and French is required.
• Problem-Solving Ability: Proficient in analyzing complex scenarios and implementing strategic solutions.
• Organizational Skills: Exceptional multitasking abilities, ensuring accuracy and attention to detail.
• Work/life balance: This role may not always be traditional hours/days due to the nature of our business. The successful candidate will be required to be flexible with timings as well be able to manage system interruptions outside of work hours, on rare occasions.

Why Join Us?

• Competitive remuneration and benefits package.
• Opportunity to lead a team and create impactful moments.
• A collaborative safety critical work environment committed to ensuring all users return home safe at the end of their shift.

About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline's products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit www.blacklinesafety.com

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

Disclaimer

Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.