Registrar

Registrar

College of Licensed Counselling Therapists of New Brunswick (CCTNB.ca)

Location: New Brunswick (Hybrid/Remote as applicable)

Position Type: Full-Time, 30 hours per week

Salary Range: $70,000 - $80,000 annually (commensurate with experience)

About the College

The College of Licensed Counselling Therapists of New Brunswick (CCTNB) is the regulatory body established under provincial legislation to oversee the practice of licensed counselling therapy in New Brunswick. The College's mandate is to protect the public by ensuring that registrants meet established standards of competence, ethics, and professional conduct. CCTNB is committed to fostering excellence in counselling therapy practice, supporting its members, and maintaining public trust through transparent, fair, and effective regulatory processes. The College carries out its work through registration, supervision, complaints, and discipline functions, guided by its legislation and strategic priorities.

Position Summary

CCTNB is seeking a fair, detail-oriented, and values-driven Registrar to carry out the College's statutory registration, licensing, roster, professional corporation, complaints intake, regulatory records, and related public protection functions. Reporting to the Executive Director for administrative purposes and to the Board on regulatory matters as prescribed by the Act, the Registrar exercises independent regulatory judgment with fairness, consistency, confidentiality, and procedural integrity.

The ideal candidate will bring strong knowledge of professional regulation, administrative fairness, public protection, statutory decision-making, and the ethical responsibilities of a modern regulatory college. The Registrar will help ensure that applicants, registrants, complainants, employers, professional corporations, and members of the public experience regulatory processes that are lawful, transparent, timely, bilingual, and aligned with the College's public protection mandate.

This is an opportunity to apply sound regulatory judgment in an environment where fairness, public trust, and procedural integrity matter. You will play a central role in safeguarding the integrity of counselling therapy practice in New Brunswick. Your work will directly support the College's next phase of regulatory modernization, service improvement, and public protection.

Key Responsibilities

• Registration, Licensing & Renewal
  • Administer registration, licensing, renewal, reinstatement, status changes, professional corporations, and other regulatory categories in accordance with the Act, by-laws, regulatory rules, and Board-approved policies.
  • Review applications, determine eligibility, issue licences and renewals, confirm required fees and documentation, and communicate decisions, deficiencies, appeal rights, and next steps in a fair and timely manner.
• Registers, Rosters & Public Records
  • Maintain required registers, rosters, public register information, and professional corporation records.
  • Ensure records are accurate, current, secure, and available for lawful public inspection where required.
  • Ensure licence status, conditions, restrictions, suspensions, revocations, reinstatements, and disciplinary outcomes are maintained and disclosed appropriately.
• Complaints Intake & Regulatory Processes
  • Receive complaints, reports, and regulatory concerns in accordance with the Act, by-laws, and College policies.
  • Conduct preliminary inquiries where authorized, determine whether matters should be dismissed or referred to the Complaints Committee, and communicate decisions and review rights.
  • Support complaints, discipline, and fitness to practice processes through notices, records, logistics, outcome recording, public register updates, and statutory documentation.
• Supervision, Professional Corporations & Compliance
  • Provide regulatory direction on supervision standards, licensure requirements, competence, public protection, completion concerns, and escalation through appropriate processes.
  • Administer professional corporation registration and renewal, including corporate information, licensing, ownership changes, and compliance requirements.
  • Support responses to unauthorized practice, misuse of title, non-compliance, failure to renew, insurance issues, and other public protection matters.
• Regulatory Policy, Records & Process Improvement
  • Advise the Board and Executive Director on regulatory gaps, trends, risks, and public protection considerations.
  • Lead or support development of policies, rules, procedures, forms, guides, decision tools, public register protocols, complaints protocols, and registrant communications.
  • Protect confidential information and ensure records are managed in accordance with law, policy, and good regulatory practice.
• Collaborative Leadership & Working Relationships
  • Work with the Executive Director on planning, budgeting, staffing, technology, communications, applicant and member service, policy implementation, records systems, and regulatory modernization.
  • Provide functional direction to administrative staff supporting registration, licensure, complaints routing, professional corporations, public register updates, and regulatory records.
  • Work closely with the Board Chair, committees, Supervision Lead, Office Manager, legal counsel, applicants, registrants, complainants, employers, professional corporations, and the public.

Qualifications & Experience

Required:

• A university degree in a relevant field such as counselling, psychology, social work, health administration, public administration, law, regulatory administration, or another discipline approved by the Board.
• Bilingual capacity in English and French.
• Strong understanding of professional regulation, administrative fairness, public protection, registration, complaints, discipline, fitness to practice, and statutory decision-making.
• Knowledge of counselling therapy practice, ethics, standards of practice, supervision, continuing competency, and professional accountability.
• Experience interpreting legislation, by-laws, policies, standards, and regulatory requirements.
• Strong written communication skills, including the ability to prepare clear reasons, notices, reports, and regulatory correspondence.
• High level of discretion, confidentiality, judgment, independence, and ethical conduct.
• Experience working with boards, committees, legal counsel, registrants, applicants, complainants, employers, and members of the public.

Prioritized Assets:

• Experience as a registrar, deputy registrar, registration lead, complaints officer, professional practice lead, regulatory committee member, or senior professional within a health or social-service regulatory body.
• Knowledge of New Brunswick's health, mental health, counselling therapy, and professional regulatory environment.
• Training in administrative law, procedural fairness, investigations, trauma-informed complaints processes, privacy, risk management, or regulatory governance.
• Experience with registrant management systems, digital application platforms, bilingual service delivery, and secure records management.

Additional Requirements

• Commitment to the public protection mandate of the College.
• Ability to work collaboratively with diverse stakeholders while maintaining regulatory independence where required.
• Strong attention to detail, systems thinking, cultural humility, and sound conflict management skills.
• Flexibility to attend occasional meetings outside standard business hours.

Application Information

Please submit your resume and cover letter to [email protected] by July 19, 2026. Only interview candidates will be contacted.