Resident Relations Coordinator

Type of Employment: Contract with potential for extension and/or expansion (end date: March 31, 2027), Part-time (50%)

***Please note: If you are interested in both the Resident Relations Coordinator and the Property Manager roles, with the qualifications for both, please indicate on your application your interest in both.

Work Location: Mainland Nova Scotia (Applications from candidates living within the Halifax Regional Municipality and Amherst are warmly welcomed.)

(Hybrid work environment)

Application Deadline: September 2nd, 2026

United Way Maritimes - with teams located in and serving the regions of Central New Brunswick, Colchester & Cumberland Counties, Halifax, Lunenburg County, Pictou County, Prince Edward Island, and Saint John, Kings & Charlotte - is a for-impact organization that brings donors, volunteers, and partners together to create lasting social change. We believe everyone matters and deserves to belong, be safe, and live a life of their choosing. To help, United Way Maritimes alleviates and reduces local poverty by funding, partnering, convening, and advocating for solutions. United Way Maritimes is part of a federated movement of 50+ United Ways across the country.

The staff at United Way Maritimes takes pride in bringing together people who have a range of experience, talents, and backgrounds. We share a passion for each of the places we call home and bring many different skills and strengths to the work we do. Our community and social change priorities include poverty, social isolation, affordable housing, people experiencing marginalization and vulnerability, and recovery and resilience to environmental, mass casualty and public health emergencies. We provide a supportive and flexible work environment filled with opportunity, balance, and laughter.

The Housing Team is focused on creating and stewarding a sustainable, equitable, and community-driven parallel housing system that provides opportunities unavailable in the general market. This includes supportive housing, affordable rental, and attainable homeownership models that support people exiting homelessness, strengthen housing stability, and address gaps such as missing-middle housing.

Reporting to the Director, Affordable Housing, the Resident Relations Coordinator, working in coordination with the Property Manager and team, plays a dual role in supporting both the successful leasing of rental units, and the sale of attainable homeownership units, while fostering a positive, inclusive, and supportive community for residents. This position is responsible for coordinating intake, leasing processes, and occupancy targets, while also building strong relationships with residents to support housing stability, well-being, community connection, and growing social/economic opportunity.

The key responsibilities of the role include:

• Leasing & Tenant Coordination: Manage the full tenant leasing lifecycle, including inquiry response, application and waitlist administration, lease preparation, tenant onboarding and move-outs, property showings, compliance with residential tenancy legislation and community standards, potential evictions, and maintenance of accurate occupancy and leasing records.
• Attainable Homeownership Support: Support the administration of affordable homeownership programs by promoting the project, managing prospective buyer inquiries, coordinating application intake and eligibility assessments, maintaining applicant records, facilitating the home sale process with legal stakeholders, and supporting homeowner communications and transitions.
• Resident Relations & Community Building: Foster positive resident relationships and community engagement by serving as a trusted point of contact, supporting a safe and inclusive living environment, encouraging resident participation, and promoting a culture of belonging and mutual respect within housing communities.
• Operations & Documentation: Support effective housing operations by working collaboratively with colleagues across teams, maintaining secure and accurate records, and contributing to reporting for leadership and external stakeholders.

Qualifications

• Post-secondary education in social services, business administration, property management, or related field (or equivalent experience)
• Experience in leasing, property management, or customer service (or ability to learn quickly)
• Familiarity with Residential Tenancy legislation (or ability to quickly learn).
• Experience working with vulnerable populations and diverse communities.
• Ability to manage sensitive situations with professionalism and empathy.
• Ability to source and manage all supply and contracted service needs.
• Demonstrated ability to prioritize tasks based on comparative importance and urgency.
• Ability to work with minimal supervision and direction.
• Strong verbal and written communication skills and a strong attention to detail.
• Confident communication and active listening skills
• Knowledge of common software such as Microsoft Office and Office 365 and property management software (i.e., Yardi)
• WHIMIS certified.
• Demonstrated enthusiasm for continuous learning relevant to the role.
• Detail oriented and strong problem-solving abilities.

Our ideal candidate is someone whose values and approach align with United Way Maritimes' commitment to strengthening communities, advancing equity, and addressing the root causes of poverty through collaboration and community impact. The ideal candidate is a relationship-focused professional with strong interpersonal, communication, and conflict resolution skills who can build trust with tenants, colleagues, and community partners. They bring a trauma-informed, equity-informed, and tenant-centred perspective to their work, balancing administrative responsibilities with genuine care for people and their unique circumstances. Empathetic, respectful, and inclusive, they approach challenges with sound judgment, professionalism, and appropriate boundaries while remaining calm and solutions-focused in complex situations. They thrive in collaborative, fast-paced environments, are adaptable to change, and demonstrate a high degree of accountability and self-motivation. Most importantly, they share a deep commitment to equity, inclusion, dignity, and community well-being, helping create opportunities for individuals and communities to thrive.

United Way Maritimes is committed to a comprehensive compensation package including salary, vacation pay, additional time-off during the December holiday period, and professional development and training. The semi-monthly rate of pay for this position is $1,354.

Interested candidates are encouraged to reach out to our Administrative & HR Assistant, Aleks Wilson, for a conversation about the role, salary range, and total compensation package. To contact Aleks, please email [email protected] or phone 902-298-3702.

If this sounds like you, let us know by sharing your resume and cover letter outlining why you could be the right fit for United Way Maritimes and this role. Submit your application to [email protected] by September 2nd, 2026, at 11:59pm (AST).

United Way Maritimes deeply values equity and is committed to ensuring our staff community reflects the diversity of the wider community. We welcome applications from African Nova Scotian people, people of African descent, Indigenous peoples, racialized people, women, people with disabilities, people of varied sexual and gender identities, and others with the skills and knowledge to productively engage with diverse communities. United Way Maritimes seeks to maintain its commitment to inclusion and equity and recognizes that increasing the diversity of our staff supports this objective.

During the recruitment process, applicants have the right to request an accommodation. Applicants invited to participate in an assessment process (such as an interview or testing) and who require accommodation should discuss their needs in advance of the assessment.