Medical Office Administrator

Medical Office Administrator for New Surgical Practice

Job Description:

Dr. Thomas Southall, located in Moncton, NB, is seeking a Full-Time Medical Office Administrator to join his team. This opportunity is meant for an individual with experience working as an office administrator within a health care setting. If you consider yourself a strong communicator who is organized and compassionate this may be the perfect opportunity for you!

Key Responsibilities, as required/applicable:

• Greet, register, and coordinates patient care through the clinic.
• Answers inquiries by phone and in person in a helpful, respectful and efficient manner.
• Processes faxes electronically.
• Prepares and processes clinical mail.
• Manages and maintains appointment schedule and incoming/outgoing communications.
• Maintains electronic medical records via CHR software for scheduling, invoicing, and billing.
• Ensure all medical tests, referrals to other healthcare professionals, or other requested practice documents are arranged as requested by the physician.
• Ensures exam rooms are stocked appropriately and orders / receive supplies.
• Ensures patient confidentiality.
• Performs all other related administrative support as required by the physician.

Experience/Education required:

• Medical office administration diploma or equivalent education/experience.
• Experience managing referrals / specialist consultations in a medical clinic setting.
• Experience using electronic collaborative health record (CHR) software is an asset.
• Familiarity with medical terminology, New Brunswick Medicare, and non-insured billing processes is considered an asset.

Qualifications:

• Strong computer literacy including proficiency in Microsoft Office applications, typing, and basic troubleshooting (i.e. computer, printer, fax machine, scanner problems).
• Ability to multitask and prioritize effectively in a busy clinical environment.
• Self-motivated individual who works well independently and as a team.
• Demonstrates excellent documentation skills and attention to detail.
• Strong interpersonal, communication and conflict resolution skills.
• Exhibit compassion and patience.
• Contribute to a culture of problem solving, collaboration, innovation, and excellence.
• Due to operational needs, proficiency in English is required, proficiency in French is considered an asset.

Working Conditions & Location:

• This is a salaried position and requires availability to work from Monday to Friday. This schedule excludes evenings, weekends, and statutory holidays.
• The successful candidate will be expected to primarily work on-site. Occasional remote work may be available based on staffing and operational needs. Candidates must be able to work on-site full time if required.

Why you should join our team: Join a new, patient-focused urology practice where you'll have the opportunity to make a meaningful impact from day one. As one of the founding members of our clinic, you'll work closely with a surgeon and eventual nursing staff in a supportive, respectful, and collaborative environment. Your ideas and contributions will directly help shape how our practice grows and serves patients. As part of our team, you'll enjoy:

• Establishing clinic workflows from the beginning, rather than inheriting an existing system
• A professional, and respectful workplace valuing teamwork, communication, and work-life balance.
• Opportunity to help shape a new surgical practice from the ground up, with input genuinely valued.
• A close-knit team environment where you'll work directly with the physician and nursing staff, allowing for strong communication and collaboration.
• Flexible vacation scheduling. Paid sick and personal days.
• Additional paid time off between Christmas and New Year's.
• No evening, weekend, or on-call office work. The clinic is closed on all statutory holidays.
• A trail period with performance review at 6 months, followed by an annual performance review with opportunities for salary growth or performance bonus based on performance.
• The chance to grow alongside an expanding practice, with opportunities for increasing responsibility as the clinic develops.

Compensation: This is a full-time salaried position. The annual salary will be based on the successful candidate's experience, qualifications, and relevant skills, with a competitive compensation equivalent to approximately $24.00-$28.00 per hour for a standard full-time work schedule.

Estimated start date: Sept 1, 2026
Specific start date will be determined with the successful candidate.

Application deadline: August 10, 2026
Candidates will be evaluated on a rolling basis until the position is filled.