Customer Service Specialist

WE ARE LOOKING FOR A CUSTOMER SERVICE SPECIALIST

The Position

Our Customer Service team provides professional, courteous, responsive and accurate service to our customers. As a Customer Service specialist, you can use the most modern technology available while working from the comfort of your home office.

Major Responsibilities of the Role:

• As a Mabe Customer Service Specialist, you will receive inbound calls from our customers within Canada.
• You will be responsible for effectively and efficiently handling customer inquiries regarding product warranty and requests to book service calls on appliances.
• You will complete transactions in real time, work simultaneously with multiple software applications, consistently follow-up on commitments in a timely manner and appropriately identify and escalate unresolved matters.

Main Qualifications:

• Successful candidates must be fluently bilingual (French & English)
• Must possess a College or University degree or equivalent in experience and a minimum of one year of customer service experience.
• The candidate must also demonstrate strong customer service skills and display above-average team skills with a desire to contribute in a highly interdependent team environment.
• The successful candidate will be highly computer literate with keyboard skills.
• Ideal candidates will be dependable, self-sufficient, internally motivated, and highly committed to customer service.
• Candidates must be available to work a minimum of 40 hours each week within the following timeframes:
• Monday to Friday from 8:30 am to 6:30 pm ATL
• Saturdays from 1:00 pm to 6:00 pm ATL
• Fiber-Op or comparable high speed internet must be available in your area

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Store discount
• Vision care
• Wellness program
• Work from home

Language: French & English (required).

Work Location: Remote.

ABOUT US

GE Appliances Canada, a Mabe company, is a global company that designs, produces and distributes major home appliances to more than 70 countries around the world across GE, GE Profile®, Cafe and Monogram brands.

GE Appliances Canada, a Mabe company, is more than a place to work. We imagine, design and build some of the world's best appliances. Our people strive to improve themselves, the company and the community-building challenging and rewarding careers along the way. We value diversity, teamwork, innovation and lean manufacturing. We work with some of the best people in the world who take pride in our products and thrive on challenges. More than a place to work, it is a place of opportunity, a place to grow and a place to develop your career.

OUR VALUES

• Humbleness: We are open to listening and integrating other perspectives in a learning and collaborative context.
• Commitment: We do our best to succeed and are proud of being part of the company.
• Respect: We acknowledge the dignity and value of people as well as the environment, and build trustworthy relationships.
• Honesty: We act with rectitude and integrity.
• Consistency: We do what we say and we say what we do, in harmony with our beliefs as a company. We lead by example.

CONFIDENTIALTY

At our company we take confidentiality very seriously, and we understand the importance of protecting our candidates' information during the selection process. We guarantee that any information shared during the selection process will be kept confidential and only used for hiring purposes. Additionally, we expect our candidates to maintain the same level of confidentiality, respecting the privacy of the company and fellow candidates. By working together, we can ensure a fair and confidential selection process that benefits both the candidate.