Medical Office Assistant

Ready to make a difference every day? Join our growing team as a Medical Office Assistant!

At Dre. Nadia Veilleux and Dr. Alexandre McLaughlin's Family Practice, we know that great patient care starts with a great team. Our staff are an essential part of creating a welcoming, supportive, and positive experience for patients. As our practice continues to grow, we're looking for a Medical Office Assistant (MOA) who shares our commitment to compassionate care and teamwork.

The Opportunity:

Our family health practice located in Moncton, NB, is offering an opportunity for a dedicated Medical Office Assistant to join our growing team on a full-time, permanent basis. We are seeking a positive, adaptable, and proactive individual who thrives in a collaborative environment, embraces change, and is comfortable working alongside different physicians and evolving practice needs. The ideal candidate takes initiative, contributes to a supportive team culture, and shares our commitment to providing accessible, patient-centered care.

As a vital member of the team, the Medical Office Assistant plays a key role in creating a positive patient experience and ensuring the smooth day-to-day operation of the clinic. The successful candidate demonstrates strong organizational and time management skills, works efficiently in a dynamic setting, and approaches patient care with empathy, professionalism, and a genuine desire to improve access to care for our community.

If you thrive in a fast-paced environment, are passionate about administration and healthcare, enjoy taking initiative, and value teamwork, we would love to hear from you!

Key Responsibilities, as required/applicable:

The Medical Office Assistant serves as the primary point of contact for patients and acts as an important link between patients, providers, and the clinic team. Key responsibilities within this role include (but are not limited to):

• Serves as the primary point of contact for patients, helping to facilitate timely access to care and clinic services.
• Provides a welcoming, professional, and responsive experience to all patients, contributing to a positive patient experience and supporting continuity of care.
• Coordinates incoming and outgoing clinic communications by answering inquiries by phone, electronically, and in person in a helpful, respectful, and efficient manner.
• Manages and maintains appointment schedules and provider calendars by coordinating appointment bookings, reminders, follow-up communications, and administrative care navigation.
• Maintains electronic medical records through Electronic Medical Record (EMR) software.
• Processes scanning, faxes and electronic documentation.
• Supports the efficient day-to-day operation of the clinic through a variety of administrative activities.
• Provides support for patient flow activities.
• Orders and receives office and medical supplies.
• Performs billing procedures.
• Prepares and processes clinic mail.
• Ensures patient confidentiality and privacy in all communications and administrative activities.
• Performs other related administrative or special tasks as required.

Experience/Education required:

• Experience as an administrative professional within a medical environment is considered an asset.
• Medical office administration diploma or equivalent education/experience is an asset.
• Experience using an electronic medical record software (EMR) is an asset.
• Experience with physician billing processes is considered an asset.
• Experience managing referrals and specialist consultations is considered a strong asset.
• Familiarity with medical terminology.
• General knowledge of the New Brunswick medical system is an asset.

Qualifications:

• Strong computer literacy and proficiency with Microsoft Office applications.
• Ability to multitask and prioritize effectively in a busy clinical environment.
• Self-motivated individual who works well independently and as a team.
• Ability to maintain a high regard for confidentiality and advocacy for patients.
• Demonstrates excellent documentation skills and attention to detail.
• Strong communication and conflict resolution skills.
• Strong interpersonal skills.
• Exhibits compassion and patience.
• Contribute to a culture of problem solving, collaboration, innovation, and excellence.
• Due to daily operational needs, proficiency in English and French are required.

Working Conditions & Location:

• The Medical Office Assistant position requires availability to work 8 hours daily from Monday to Friday. This schedule excludes weekends, and statutory holidays.
• The successful candidate will be expected to primarily work on-site. Occasional remote work may be available based on staffing and operational needs. Candidates must be able to work on-site full-time if required.
• The clinic is building a growing interdisciplinary team that includes two (2) primary care physicians, a Registered Nurse (RN), and administrative support staff members.
• The clinic is located at 120 Morton Avenue, Moncton NB.

Why you should join our team:

Apply for an exciting opportunity to join a positive, collaborative healthcare team where your contributions are valued and your well-being is supported. As a member of our team, you will benefit from:

• A professional, positive, and inclusive work environment that promotes employee wellness and work-life balance.
• Training and support in the clinic's electronic medical record (EMR) system.
• An opportunity to help build and shape a growing medical practice.
• Competitive vacation entitlement, with vacation scheduling coordinated collaboratively to support clinician coverage, team availability, and continuity of patient care.
• The clinic offers a flexible approach to occasional time away from work.
• Health and dental benefits.
• The office is closed on all STAT holidays.
• Free on-site parking.
• An annual performance review, with the potential for a salary increase or performance bonus.

Compensation:

We offer a competitive compensation package within the range of $27-$30 per hour. Placement within the range will be determined based on the successful candidate's experience, qualifications, and relevant skills.

Estimated start date: Mid-September to early October 2026.
Specific start date will be determined with the successful candidate.

Application deadline: Friday, September 4th 2026
Candidates will be evaluated on a rolling basis until the position is filled.