IT Support Technician

About the Role:

Waterfront Computer Company Inc. is currently seeking a reliable and technically skilled IT Support Technician to join our team in Sydney, NS. The successful candidate will provide front-line technical support and solutions to our clients, both in-store and remotely.

Key Responsibilities:

· Troubleshoot and resolve hardware, software, and network issues (Windows, macOS, printers, NAS, firewalls, routers)

· Provide remote, in-person, and onsite support for clients

· Configure and maintain Microsoft 365, Windows Server environments, and cloud solutions

· Set up and document network devices, workstations, and applications

· Maintain detailed service records and IT documentation

· Train end-users on basic IT functionality and usage

Qualifications & Experience:

· Post-secondary diploma in IT field or Bachelors Degree

· Minimum 5 years of relevant IT support experience

· Strong knowledge of PC/laptop hardware, networking, OS, and software setup

· Excellent troubleshooting and communication skills

· Nice to have CompTIA A+, CompTIA Network+ or CCNA, CompTIA Security+, Windows Server Administration

· Valid Class 5 Driver's License and access to reliable transportation

Work Conditions & Benefits:

· 37.5 hours per week on rotating schedule

· Paid vacation, sick leave, and statutory holidays

· Company-provided laptop and mobile phone

· Opportunities for professional development and certification