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Assistant Director, Planning & Operations

Education, General Management, Information Technology


Saint Mary\'s University

Halifax City, Nova Scotia

Position:                      Assistant Director, Planning & Operations (APC)

Department:               Information Technology Systems & Support (ITSS)

Salary:                         $78,740 - $101,478 (Group 8)


Founded in 1802, Saint Mary’s University is one of Canada’s oldest and leading institutions of higher learning and has evolved into a vibrant and engaged community of students, faculty, staff, and alumni from more than 100 countries around the world.  Saint Mary’s University is home to one of Canada’s leading business schools, a science Faculty widely known for its cutting-edge research, a comprehensive and innovative Arts Faculty and a vibrant Faculty of Graduate Studies and Research.

As a result of a recent review and restructuring of the ITSS Department, the addition of new positions of Assistant Director have been created. These positions are excellent opportunities for the right people to help the continuing evolution of ITSS to a more strategically driven, high performing IT services for Saint Mary’s.

Under the general direction of the Senior Director, ITSS, the Assistant Director, Planning & Operations guides and determines long-term needs and strategies for IT infrastructure, IT telecommunications products, and services that support business demands. The positons also ensures these strategies are tied to the overall goals of the University. The positon leads teams who design, deliver and support information technology operations and those which plan and execute project management to deliver major system changes (e.g. ERP upgrades), data governance, and information reporting projects. The position develops and informs technological standards, guidelines, processes and initiatives.

Duties as the Assistant Director, Planning & Operations include, but are not limited to:

  • Managing 2 full time managers and indirectly 8 full time equivalents, plus contract staff and part time student staff.
  • Establishing and monitoring performance objectives; providing ongoing learning development; promoting teamwork; and ensuring staff have the sufficient tools and resources to meet business objectives efficiently and effectively.
  • Resolving employee concerns either directly or through established grievance/complaint procedures.
  • Initiating disciplinary action and recommending/justifying discharge where warranted.
  • Demonstrating fiscal responsibility and developing financial strategies for the business/capital plans of the University.
  • Managing complex research, teaching and administrative priorities with appropriate resource assignment.
  • Focusing on solutions, plans, pilots and evaluation tools and services. Champions business solutions.
  • Ensuring security and risk mitigation are factored into planning and execution of technology and operations.
  • Planning/establishing short/long-term goals, benchmarks and performance measures to enhance the IT operation.
  • Encompassing stakeholder input in the establishment of performance measures.
  • Ensuring the University campus network infrastructure are meeting the service needs of all stakeholders and that it is replaced and updated on a scheduled basis and expanded as required.
  • Ensuring University-wide access to the Internet and ensuring telecom systems are meeting service needs.
  • Ensuring the underlying technology needs of software systems including the ERP are met. 
  • Initiating and sustaining pan-University relationships through a consultative approach and constructive vendor and industry relationships.
  • Determining needs and strategies for IT infrastructure and telecommunications products and services.
  • Advising clients regarding new technologies and methods to align with business solutions.
  • Ensuring Information Technology Infrastructure Library (ITIL) compliance in the delivery of IT services.
  • Preparing an annual divisional business plan that aligns with organizational and University goals.
  • Translating institutional requirements into appropriate IT plans, strategies and solutions.
  • Planning, designing and implementing guidelines and standards that promotes management of information assets.
  • Introducing risk protocols, performance measurement systems and ensuring compliance with internal controls such as data governance.
  • Advancing IT business needs and priorities and recommending alignments with new/existing technical capabilities along with ensuring that information technology can enable stakeholders to improve their business processes.  
  • Promoting the capabilities of the Project Management Office and cross-University teamwork as an effective approach to challenging and complex business situations.
  • Ensuring change management principles are incorporated into all project initiatives and ensuring stakeholders are involved in the preparation of these principles.
  • Recognizing fluidity of project management environments and recommending adaptable business responses.
  • Attending and presenting at conferences and actively participating in industry organizations.

To be the successful Assistant Director, Planning & Operations you will possess a University degree in Computer Science, or a related discipline, a minimum of five (5) years of directly related experience with progressive leadership experience and experience managing in a unionized environment. You will further demonstrate above average interpersonal skills; excellent oral and written communication skills; and a strong attention to detail and organization. Project Management/ITIL/COBIT Certification will be considered an asset.

Apply for this opportunity online by visiting www.smu.ca/employment and use our online application system through CareerBeacon. Select the position you are interested in and apply by clicking the "Apply Online Now" button. Please include the names of three professional references. No telephone calls please.

The search committee will begin to consider applications on July 21, 2017 and continue until the position is filled.

Saint Mary’s University hires on the basis of merit and is committed to the principles of employment equity.  Saint Mary’s University encourages applications from qualified women, visible minorities, Aboriginal people, and people with disabilities. Preference will be given to Canadian citizens and permanent residents of Canada.

Saint Mary's University thanks all applicants for applying. Only those selected for interviews will be contacted.

Saint Mary’s University promotes a scent free environment and is proud to be tobacco-free as of September 1, 2013


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