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Bilingual Operations Associate

Administrative and Support Services, Insurance


Capgemini

Dartmouth, Nova Scotia

Job Title:               Bilingual Operations Associate
Department:           Client Services
Reports To:            Team Lead/Assistant Manager
Job Location:         120 Eileen Stubbs Avenue, Dartmouth, Nova Scotia      
Job Type:               Full time, Permanent

Summary

Candidates are expected to provide accurate and detail oriented work in the fast paced environment of Life Insurance Client Services processes. A commitment to total customer experience values and goals, becoming innovative, and being accountable for performance metrics is necessary. Candidates will demonstrate collaborative relationships with all clients and service partners, and a great level of skill and knowledge in the job.

Essential Duties and Responsibilities

  • Professional etiquette
  • Customer Experience Focused
  • Proven ability to work in a team-based environment
  • Exceptional written communication abilities
  • Detail oriented with a strong focus on accuracy
  • Ability to work with minimal supervision
  • Ability to work on different systems
  • Excellent MS Office skills
  • Sound decision making skills
  • Excellent time management and organizational skills with ability to multi-task
  • Ability to manage workload and meet deadlines/ SLAs

Education and/or Experience

  • Post-Secondary College / University Degree or equivalent  
  • Experience with data entry and document review

Language Skills

Ability to

  • Read and interpret documents such as policies, forms, financial information and procedural manuals. 
  • Write routine correspondence via letters and email to clients, brokers and internal staff.

Fluency in spoken and written English & French is required.

Competencies

  • Attention to detail, time management, decision-making, interpersonal skills and adaptability/flexibility.

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