New Brunswick-Bilingual-Full Time Home Based Reservation Sales Agent (Applicant must live outside the Greater Moncton Area and within a 3 hour drive from Moncton)

Customer Service / Contact Centre, Sales, Tourism / Culture / Hospitality

FRHI Hotels & Resorts Global Reservation Centre

Flexible, New Brunswick

New Brunswick Bilingual Home Based  Reservation Sales Agent

(Applicant must live outside the Greater Moncton, Dieppe, Riverview Area and within a 3 hour drive from Moncton)

Turning moments into memories; Oasis for the well travelled, offering emotional luxury; We bring quality to our guest’s lives.  If these words speak to you, you should speak to us!

FRHI Hotels & Resorts (FRHI) is a leading luxury hotel management company that operates more than 105 hotels globally under the Fairmont, Raffles, and Swissôtel brands.

Centre Overview: The Global Reservation Centre is a bustling, 24/7 business environment that brings new opportunities, exciting challenges and the chance to work with (and learn from) the industry’s best and brightest.

As one of Canada's top employers and an established employer in Moncton for 20 years, we offer many programs and benefits to keep you inspired. Starting wage $15.81 per hour

Summary of Responsibilities:

  • Reporting to the Team Leader, Reservation Sales, responsibilities and essential job functions include but are not limited to the following:
  • Sales and customer service representative for our unique collection of world class resorts and city centre hotels
  • A brand ambassador serving as the primary contact between our guests and our luxury properties
  • Providing customized guest experiences in a professional personalized manner
  • Identifying sales opportunities to maximize company profitability



  • Successful candidates will have a proven ability to:
  • Surpass targets and goals by influencing customer experiences
  • Communicate confidently with a professional presence
  • Make a difference by identifying solutions and embracing change
  • Actively listen while using multiple computerized applications
  • Bilingual - must speak, read and write English and French

Looking to work from home? The Global Reservations Centre will provide the following:

  • Computer, Monitor, Keyboard and Mouse
  • Extreme Business High Speed Internet or Fibre Op
  • Initial installation and monthly fees

Your Home Office Standards & Requirements:

  • An acceptable workspace (private space with a door, quiet, with an ergonomic workstation and chair)
  • Access to Extreme Business high speed internet  or Fibre Op in your home (Rental Units must have permission of landlord to run additional lines if necessary)

Physical Aspects of Position (include but are not limited to):

  • Constant sitting throughout shift
  • Role requires high level of focus and concentration

Visa Requirements: Must be legally eligible to work in Canada

APPLY TODAY: Start Date of February 11, 2016 If you have outstanding written and oral communications, a talent for multi-tasking and a professional and friendly manner, we want to hear from you!  For complete instructions and to apply online please visit our career portal

About FRHI Hotels & Resorts
FRHI Hotels & Resorts (FRHI) is a leading luxury hotel management company that operates more than 105 hotels globally under the Fairmont, Raffles, and Swissôtel brands. The company’s distinctive portfolio of luxury and upscale hotels features celebrated icons, world-class resorts, and stylish city-center hotels. Some notable hotels include the Raffles Singapore, Swissôtel, The Bosphorus, The Fairmont San Francisco, and London’s The Savoy. Focused on growing its distinctive hotel brands, the company is also developing new hotels in key locations around the world, including exciting projects in China, Russia, India, Turkey and Saudi Arabia. The company also manages Fairmont and Raffles-branded estates, and luxury private residence club properties. For more information, visit