Client Success Manager

Position Summary

The Client Success Manager (CSM Manager) is a support-focused role responsible for helping clients transition smoothly into our programs and stay on track throughout delivery. This role works closely with Sales, Operations, and Leadership to ensure client information is accurate, communication is consistent, and internal processes are followed.

This position is ideal for someone who is highly organized, detail-oriented, coachable, and comfortable working with systems, spreadsheets, and structured processes.

**Apply at https://gettruckdrivers.com/csm-manager-hiring**

About GetTruckDrivers.com

GetTruckDrivers.com helps trucking companies grow through recruiting systems, consulting, and execution. Our mission is to deliver real, measurable results for our clients. We move fast, value ownership, and expect accountability. Our team operates with clear systems, high standards, and a strong focus on execution.

**Apply at https://gettruckdrivers.com/csm-manager-hiring**

Essential Functions / Objectives (Primary Responsibilities)

The primary objective of this role is to support client success by ensuring onboarding steps are completed correctly, client communication is clear and timely, and internal systems remain accurate and up to date.

Key responsibilities include:

• Supporting client onboarding and collecting required information
• Maintaining accurate client records in CRMs and internal spreadsheets
• Assisting with client communication, follow-ups, and updates
• Coordinating internally with Sales, Marketing, and Operations teams
• Tracking client deliverables, milestones, and progress
• Identifying potential issues early and escalating when needed
• Supporting improvements to internal SOPs and workflows

Additional duties may be assigned as the company grows.

**Apply at https://gettruckdrivers.com/csm-manager-hiring**

Qualifications & Experience

Required

• You are familiar with the online marketing space and have experience working with clients.
• You have a proven track record with Facebook Ads, funnel, CRMs, copywriting, and email marketing.
• You thrive in a client-facing role and have high stamina for 20+ hours of weekly coaching sessions.
• You enjoy creative problem-solving.
• You can implement a proven driver recruiting system and help trucking companies learn the ropes.
• You can hold people accountable to what they say they want.
• You enjoy a lot of autonomy while still enjoying the structure and team communication/meetings.
• You actively look to improve, personally and professionally, through books, courses, etc.

Preferred

• Experience in customer success, account management, admin, or operations
• Experience working with clients or customers in a service-based business
• Familiarity with structured processes and SOP-driven environments

Core Competencies (Skills We Care About Most)

• Organization and attention to detail
• Clear communication
• Process adherence and follow-through
• Time management and prioritization
• Ownership mentality
• Ability to work in a fast-paced environment

Physical & Environmental Requirements

• This role is primarily office-based in Winnipeg
• Requires working at a computer for extended periods
• Frequent collaboration with internal teams
• In-person attendance is required

**Apply at https://gettruckdrivers.com/csm-manager-hiring**

Disclaimer

This job description is not designed to cover all duties. Responsibilities may evolve as the company grows. The employee may be required to perform other duties as assigned.

Commitment to Diversity / Equal Opportunity

GetTruckDrivers.com is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Company DescriptionGetTruckDrivers.com is a fast-growing consulting firm helping trucking companies across North America solve major challenges in recruiting, operations, and business growth.Company DescriptionGetTruckDrivers.com is a fast-growing consulting firm helping trucking companies across North America solve major challenges in recruiting, operations, and business growth.