Job Title: Vendor Network Assistant

Reports to: Vendor Network Manager

Location: Remote

Overview

As a proactive and relationship driven Vendor Network Assistant, you will oversee and enhance our vendor partnerships. This role is critical in ensuring that our vendors deliver high quality services and products while aligning with our company's values, goals, and operational needs. The ideal candidate is a strong communicator, skilled negotiator, and strategic thinker who thrives on building long-term, collaborative relationships.

What That Actually Involves

• Vendor Relationship Management

• Serve as the primary liaison between the company and its vendors.
• Build and maintain strong, trust-based relationships with key suppliers and vendors.
• Identify and evaluate potential vendors based on quality, cost, reliability, and service.
• Lead the onboarding process, ensuring all documentation and compliance requirements are met.
• Facilitate regular check-ins, performance reviews and update database with vendor capabilities and changes.

• Performance Monitoring

• Track vendor performance using KPIs and feedback from internal stakeholders
• Address issues proactively and work with vendors to implement improvements
• Manage contract renewals, amendments, and terminations
• Ensure vendors comply with legal, regulatory and internal policy requirements

• Financial Management

• Monitor and reconcile vendor invoices and payments to ensure accuracy and timely processing
• Serve as the primary liaison between Finance/Accounts Payable and the vendor for billing issues and discrepancies
• Ensure that pricing aligns with contracted terms, discounts, and service-level agreements.
• Analyze vendor performance metrics related to cost efficiency and provide input to support renewal or renegotiation decisions.
• Support internal stakeholders with vendor-related financial data or questions.

• Contract & Negotiation

• Participate in negotiating pricing, terms, geographic territory, and payments
• Ensure contracts are up-to-date, compliant, and aligned with business needs.

• Cross- Functional Collaboration

• Work closely with teams across the company such as Call-Center staff, Accounts Payable, IT, Sales and Business Operations to align vendor capabilities with company goals.
• Support internal teams in resolving vendor-related challenges.

• Continuous Improvement

• Identify opportunities to enhance vendor value, reduce costs, and improve service delivery
• Be goal driven, self-motivated and complete tasks in a timely manner.

What You Will Need

•Bachelor's degree in Business Administration, Supply Chain Management, or related field.

• Three (3) + years in vendor management, procurement or account management.

• Strong interpersonal and communication skills with a focus on relationship building.

• Proven ability to manage multiple vendor relationships and resolve conflicts diplomatically.

• Comfortable leading meetings, negotiations and performance discussions.

• Organized, detail oriented, and able to manage competing priorities effectively.

• Experience working in a cross functional environment preferred

• Familiarity with vendor management systems or procurement tools preferred

• A collaborative mindset and a passion for building partnerships that drive mutual success is a must.

Additional Information

• Excellent benefits package

• Fun, flexible, team-oriented environment

• Competitive salary• Full time: 40 hours per week, remote role with a possibility to be hybrid after few months

Essential Job Functions and Physical Requirements

• Physical Requirements:
  • Ability to lift, carry, push, and pull up to 20–25 pounds independently.
  • Ability to sit and/or stand for extended periods.
  • Ability to occasionally bend, kneel, crouch, or reach to perform routine or business-related tasks.
    
• Communication & Collaboration Requirements:
  • Active participation in virtual meetings is an essential function of this role. The employee must be able to consistently engage in scheduled video calls, presentations, and team discussions using various video conferencing platforms.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Ability to manage multiple tasks and shifting priorities with attention to detail and responsiveness.
  • Ability to work independently while also collaborating in a team environment.
    

• Remote/Hybrid Work Requirements:
  • Must have access to a reliable internet connection and maintain a professional, distraction-free remote work environment when working remotely.
  • Must be available during assigned shifts unless otherwise approved by management.
    
• Technology Use:
  • Ability to operate a computer, phone, and standard office equipment for extended periods.
  • Proficiency or willingness to learn digital platforms for communication, documentation, and task management.
    
• Attendance and Time Commitment:
  • Regular, predictable attendance is required.
  • Timely responsiveness and presence during scheduled virtual meetings and operational check-ins are expected.

Who We Are

Scootaround is North America's leading mobility enhancement company. We rent, repair and service scooters, wheelchairs, walkers, oxygen, and all other types of personal mobility equipment in over 2,500 locations across North America and recently moved to directly selling mobility equipment through our online store and call center. Since 1997, Scootaround has been a proven innovator in developing solutions for travelers requiring personal mobility equipment. Today, Scootaround is the only company in the world uniquely positioned to accommodate a growing demographic utilizing these services worldwide.

WHILL Inc. is the parent company for Scootaround worldwide. WHILL was founded in 2012 in Japan to build a platform for short-distance mobility. Providing people with access to an innovative and well-designed personal mobility solution that can be used comfortability whenever needed. The company came together to redefine the perception of mobility devices through design and innovation. From personal mobility devices to fleet

management and autonomous solutions, WHILL is at the forefront of personal Transportation.

How to Apply

If you thrive on helping people, think about choosing a rewarding career where you will have the opportunity to connect with people in challenging situations. We thank all applicants, but only those selected for an interview will be contacted

Accommodation: If you require accommodation support during the recruitment process, please contact [email protected]. Please note, this contact information is for accommodation reasons only.