We are looking for the visionaries, the change-makers, the self-starters who are seeking more from their career. Change begins with the small decisions we make, each day, to support each other and strive to create inspiring incredible educational experiences for all students, no matter where they are or how they learn. This concept connects deeply to the idea that, in choosing a career with Yorkville University and Toronto Film School, you will have the opportunity to push boundaries, flex your creativity and inspire positive change for so many people. It's also a call-back to the transformative power of education itself.

Our core values put the student experience at the centre of what we do, reflecting who we are and aspire to be. If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.

Who we need

Reporting to the Campus Registrar, we are looking for a Records & Registration Officer to join our team. This is a 12-month contract with the possibility of extension. You will play a key role in delivering high-quality education services and supporting the university's commitment to students. You will accurately process registration letters, transcript requests, admissions, and course registrations, and maintain student records to ensure data integrity and compliance. You will communicate with students, across departments and with other institutions.

This is a full-time hybrid role, with in-office work required three days per week, Tuesdays, Wednesdays, and Thursdays, working at our Fredericton location.

What's in it for you

Impact. No other higher education institution in Canada operates on our scale. You will support our full-time and continuing education distance learning students. You will channel your skills to play a vital and fulfilling role in achieving our ultimate goal: student success.

Career Development. We are disrupting traditional post-secondary education and continue to scale. We are a learning organization and prioritize the growth and development of our teams. You will be closely supported by your manager and gain insights into the operations of a post-secondary institution. There may be an opportunity for a permanent offer in 2026.

As our new Records & Registration Officer, you will:

• Manage critical data. You will process and maintain student records. You will identify and rectify discrepancies to ensure compliance with program requirements. You will prepare and process all student transactions and requests, including diploma parchments, transcripts and other documentation.
• Provide outstanding customer service. You will provide exemplary service to students, promptly responding to inquiries via email and telephone and professionally providing clear guidance on record-related issues. You will, while maintaining a transactional approach. You will facilitate the end-to-end student admission and registration process, assisting students with understanding policies and deadlines and redirecting students as necessary to align course selections with program requirements.
• Support the Office of the Registrar. You will assist with all day-to-day and strategic projects and initiatives, supporting our overarching goals. You will contribute to a positive corporate culture that supports equity, inclusion, learning, and wellness. You will uphold the integrity of academic policies and comply with provincial and federal legislation.

You have

• The experience. You hold a university degree and have experience in an administrative, coordinator, or registration role, where you manage and maintain data and records. You have exceptional customer service skills, patience and empathy. You are solution-oriented and process-driven, with a high attention to detail. You thrive in a fast-paced setting where you can apply policies, follow strict procedures, and offer ideas for improvement and optimization.
• The technical skills. You have an affinity for technology and can quickly come up to speed with new tools and technologies. You are proficient with the Microsoft Office Suite, including Teams.
• The interpersonal skills. You have professional oral and written communication skills. You thrive in an independent role where you still have opportunities to share knowledge and collaborate. You can build trust and share knowledge with diverse stakeholders, including colleagues, faculty, students, alumni, and regulatory bodies. You possess the emotional intelligence, business acumen, and maturity to manage conflict, exercise diplomacy, practice discretion, and provide constructive feedback.

Why work at Yorkville University?

• An atmosphere that successfully blends an entrepreneurial culture with education. We value innovation and continuously look towards expanding our programming, working with the latest research, tools and solutions. As a private school with government approval of our offerings, we have the opportunity to do more, stay current and be future-forward.
• The chance to accelerate your career and disrupt education by responding to the needs you see and purposefully challenging the status quo. Everything we do here is about delighting and engaging our employees—and ultimately, our students —from mentorship to teaching, from creative outlets to analytical ones.
• A place where all individuals feel welcomed in the academic and workplace environments and can bring their authentic selves to the educational and work spheres. We celebrate the full range of human diversity and we acknowledge that equal access to opportunities and services may require the removal of barriers that equity-seeking communities experience in trying to obtain this access.
• The opportunity to grow with access to free courses, certifications and programs - right up to our Masters' offerings.
• An appreciation for the insights and skills you bring to work with a competitive salary and comprehensive benefits, including a wide breadth of wellness services and a work-life balance.

Join us

We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for, express your interest.

What you can expect from our hiring process:

• A virtual interview with a Talent Advisor discussing your interest in the role and your professional and academic background.
• A virtual interview with the Associate Registrar and an Assistant Registrar.

Diversity, equity and inclusion are a critical component of life at Yorkville University and Toronto Film School and we are committed to making these values an integral part of our culture. We encourage applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two-Spirit, Intersex, Asexual + (LGBTQ2SIA+) community and other equity-seeking groups.

Yorkville University is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for disability, please notify Human Resources at 1-877-429-4029.
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