Position Summary:

We are currently looking for a knowledgeable and customer-focused Parts Advisor to join our team. The Parts Advisor plays a critical role in supporting both our service department and retail customers by sourcing, recommending, and fulfilling parts orders efficiently and accurately.

Key Responsibilities:

• Greet and assist walk-in customers, technicians, and phone inquiries with professionalism

• Identify required parts using catalogs, software, and customer information

• Process parts orders, invoices, and returns accurately and promptly

• Maintain inventory accuracy and organize parts storage areas

• Monitor back-ordered parts and follow up with vendors for timely delivery

• Provide updates to service advisors and technicians regarding parts availability

• Work closely with the service team to ensure timely repairs and minimal downtime

• Maintain knowledge of current promotions, warranties, and pricing

• Assist with stock counts, shipping/receiving, and restocking shelves as needed

• Uphold safety standards and cleanliness within the parts area

Qualifications:

• 1–3 years of experience in a Parts Advisor or similar role (preferably in the heavy truck or automotive industry)

• Familiarity with truck parts and repair processes is a strong asset

• Proficient with inventory systems and parts catalog software (e.g., CDK, Parts Pro)

• Strong organizational and multitasking abilities

• Excellent communication and customer service skills

• Ability to lift up to 50 lbs and work in a fast-paced environment

• Valid driver's license (DZ or G-class preferred)

Why Join Altruck?

• Competitive salary based on experience

• Comprehensive health, dental, and vision benefits

• RRSP matching program

• Employee training and development opportunities

• Supportive and team-oriented work environment

• Career growth within a well-established, reputable organization