BIMM is booming, so we're looking for a Design Researcher to join our team.

As we observe a hybrid model, this role will require you to be in office at BIMM HQ (Distillery District) up to 2 days per week.

Who we are

BIMM is a Toronto-based agency that lives at the intersection of data, technology, and creativity to provide clients with high-performing campaigns and digital products that shape connected customer experiences. We've helped our clients implement fully integrated CRM customer journeys, built robust digital experiences, and created national loyalty programs with decades of experience in sectors of automotive, financial, telco and retail.

We are creative realists, which means our ideas and solutions are grounded in the realities of our clients' business. We believe big ideas are nothing without big results (and flawless execution); high-performing agencies deliver high-performing campaigns, products, and experiences; and the best solutions happen when we collaborate with clients as partners.

Who we're looking for

The Design Researcher is a fundamental part of the design process, with the goal of understanding user needs and behaviour through observed scenarios. Writing test plans, moderating and collecting results, analyzing the results, and converting the data into meaningful product design guidance is critical to the role. The end goal is to help provide sound research based on real users who want to use the product we are trying to build.

This person will be apart of the Experience Design department offering end-to-end product and service design, with in-house practices including: Research, UX, UI, and Content. Working with our Design Research Lead, you will work to develop a framework of reusable research activities and templates for multiple client engagements.

Responsibilities

• Partner with all streams of the digital team (including PO, PM, UX, UI, and Tech) to understand product goals and strategies, and include them where required during test planning.
• Work closely with the Data & Analytics team to inform research and test plans, and define key measurement tactics.
• Closely collaborate with client stakeholders on research plans.
• Lead end-to-end research studies from planning, methodology and discovery to execution and presentation of findings.
• Ability to conduct qualitative and quantitative research including moderated user interviews, usability testing, preference testing and surveys.
• Draft screener questions and recruitment criteria based on the needs of the research.
• Provide Product and Design teams with research context, perspective, and recommendations on usability.
• Communicate research findings through unbiased, compelling written reports and client presentations.
• Contribute your research and perspective throughout the entire product sprint cycle, from planning to implementation to post-release.

Requirements

• 3-5 years of relevant experience in design research
• Comfortable using popular testing platforms such as: usertesting.com, userzoom, Optimizely, Appino, etc.
• Comfortable using Figma and Figjam for research synthesis and report design.
• A willingness to learn, take feedback, ask for help, and support teammates.

Nice to have

• Experience working within an agency or consultancy setting.
• Experience working within an Agile delivery framework.
• Experience with the Atlassian Suite: Confluence, Jira.

What's in it for you?

• Work Life Balance with BIMM days: Spend your birthday any way you'd like, as long as it's not at the office. Extra day off to enjoy every summer holiday and a week-long end-of-year break. Boo-yah!
• Benefits: We offer a comprehensive health & dental benefits plan with an Employee Assistance Program. BIMMers are also given extra $$$ to put towards wellness or health-related needs. Did we mention our RRSP with matching? A lil BIMM bonus to build your bank.
• Culture: Our squad is fun, friendly and entirely egoless. Our social committee plans BIMM bashes, Tasty Thursdays and quarterly outings like candle making workshops, board game nights, Jays games and cooking classes. Our summer and holiday parties are quite memorable as well! Having Fun Everyday is one of our core values.
• We believe in working & meeting with purpose. We observe a hybrid working model in our beautiful dog-friendly office located in the Distillery District, stuffed with snacks.
• Belonging: Our dedicated DEI committee provides thought-provoking insights which are reflected in our work; They also organize engaging awareness activities and events to showcase BIMMER's professional talents and personalities. What talents might you bring? :)
• Growth: BIMM is part of kyu collective which gives our employees access to the network's resources, training, offices, and more. We also prioritize your personal and professional development with opportunities like on-site Lunch n' Learns, conferences and online courses. Love 2 Learn.

BIMM is committed to providing an environment that is inclusive and accessible. We are an equal opportunity employer and consider all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are met