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Azure Technical Support consultant (Networking, Infrastructure & DevOps Specialist)

Location: Toronto, ON (Couple of days in Brampton office)

6+ Months

Role Summary: The Azure Technical Support Prime is a senior-level support engineer responsible for delivering expert-level assistance to enterprise customers using Microsoft Azure services. This role emphasizes networking and security, alongside strong capabilities in SAAS solutions, Windows Server, IIS, SQL Server, CI/CD pipelines, and Git.

Key Responsibilities:

• Networking & Security:
  • Troubleshoot and optimize Azure networking components including VNets, NSGs, VPNs, DNS, and load balancers.
  • Manage SSL/TLS certificates, including procurement, renewal, secure binding in IIS and Azure App Services, and integration with Azure Key Vault.
  • Ensure secure communication and compliance with industry standards and best practices.
• Customer-Facing Technical Support:
  • Act as the primary escalation point for complex Azure support cases involving infrastructure, networking, and DevOps.
  • Provide deep technical troubleshooting and resolution for Azure IaaS and PaaS services.
• Windows Server & IIS Expertise:
  • Configure, maintain, and troubleshoot Windows Server environments hosted on Azure.
  • Manage IIS web servers, including application pool tuning, SSL configuration, and secure web hosting.
  • Ongoing operational support of an on-prem Azure ecosystem.
• SQL Server Administration:
  • Support SQL Server configuration, performance tuning, and high availability in Azure.
  • Assist with migrations to Azure SQL Database or SQL Managed Instance.
• CI/CD & DevOps:
  • Work with vendor to design, implement, and troubleshoot CI/CD pipelines using Azure DevOps, GitHub Actions, or other tools.
  • Guide customers in adopting Infrastructure as Code (IaC) using ARM, Bicep, or Terraform.
• Git & Source Control:
  • Manage Git repositories, enforce branching strategies, and resolve version control issues.
  • Integrate Git with CI/CD pipelines and ensure secure and efficient code collaboration.
• Automation & Monitoring:
  • Develop automation scripts using PowerShell, Bash, or Python.
  • Implement monitoring and alerting using Azure Monitor, Log Analytics, and Application Insights.

Technical Skills:

• Networking & Security: Azure Networking, VPNs, Load Balancers, NSGs, DNS, SSL/TLS, Azure Key Vault
• Infrastructure: Azure VMs, Windows Server, IIS, Active Directory
• Databases: SQL Server, Azure SQL, SSMS, T-SQL
• Cloud & DevOps: Azure DevOps, GitHub, Azure Pipelines, Terraform, ARM/Bicep
• Version Control: Git, Azure Repos, GitHub
• Scripting: PowerShell, Bash, Python
• Monitoring: Azure Monitor, Log Analytics, Application Insights