Resource Profile

• 10 + years of experience in project management, managing medium to large sized IT projects. Experience in Waterfall and Agile methodologies.
  

Resource Responsibilities

• Lead comprehensive training plan development & maintenance including content, delivery methods and evaluation strategies.
  
• Coordinate training efforts with training team, trainers, SMEs and other stakeholders to ensure effective training delivery.
  
• Support Program director in workstream level change request/order process as required.
  
• Manage training schedules ensuring they align with project timelines and employee availability.
  
• Monitor and support delivery of training programs to ensure they are conducted effectively.
  
• Offer assistance and resources to trainers and participants during training sessions.
  
• Support training team to evaluate & improve training experience.
  
• Work with training team to generate comprehensive reports on training activities, outcomes and recommendations for future training initiatives.
  
• Define and manage workstream PM's tasks for training and change management workstreams.
  
• Lead comprehensive change plan development & maintenance.
  
• Proactively identify potential risks associated with the change initiative and develop mitigation strategies.
  
• Work with stakeholders and project leadership to address and resolve issues that arise during the change process.
  
• Ensure all project documentation including change management plans and communication materials is complete and accurate.
  
• Work with change leads to conduct evaluations to assess the effectiveness of the change management initiatives.
  
• Accountable to Program Director for execution of Program Stream plan and deliverables in accordance to Program priorities and in adherence with Client governance.
  
• Accountable to Program PM for EPMO deliverables and managing cross team dependencies.
  
• Accountable to Program PM for managing workstream level schedule & resource dependencies to deliver against overall schedule.
  
• Accountable to Training & ECM sponsors/leads for managing execution of change & training plan and deliverables in accordance to Program priorities and in adherence with Client governance.
  
• Promoting and ensuring discipline and rigor in workstream level delivery by supporting core project management areas (e.g., issue/risk management, reporting and change control management).
  

Knowledge & Skills

• Minimum of 10 years of relevant professional experience in project management and scrum in a software development environment managing medium to large sized projects
  
• Experience with managing project activities throughout the project lifecycle
  
• Experience in creating and executing project plans, and managing projects through completion
  
• Experience in projects involving IT and business teams
  
• Experience with a range of agile delivery techniques and tools
  
• Excellent understanding of the software development life cycle
  
• Excellent project management, analytical and problem solving skills
  
• Strong ability to facilitate, understand and contribute to technical discussions
  
• Effective communicator with excellent verbal and written communication skills. Comfortable communicating with IT development teams as well as business stakeholders and Senior Management.
  
• Effective facilitation and conflict resolution skills; able to facilitate discussion of multiple approaches and drive resolution.
  
• Ability to prepare/edit comprehensive reports, and other documents with strong attention to detail and excellent organizational skills
  
• Ability to create and review burndown, velocity and predictability reports
  
• High level of personal accountability, as evidenced by commitment, resilience, ownership, and mindset toward continuous learning
  
• Hardworking, strong attention to detail, high-energy, motivated, and driven to help the team excel
  
• Excellent interpersonal and social skills; able to work with diverse personality types
  
• Strong business acumen and excellent written and verbal communication skills
  
• Both PMP and Scrum Master Certification (ex. CSM, SAFe SM) is a must