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Manager, Internal Communications & Change Management - Hybrid Remote

Reports to: Director of People & Culture

Location: Vancouver, BC

Annual Salary: $90,000 to $100,000 based on experience

COBS Bread is looking for a full-time Manager, Internal Communications & Change Management for our Downtown Vancouver Support office. This role will be responsible for leading internal communications, driving change management strategies, and supporting digital migration communication and change efforts.

Responsibilities includes:

• Create and distribute engaging content for internal newsletters, internal social media platforms
• Oversee internal communications for Senior Leadership Team through producing articles, videos, scripting, presentation decks, etc.
• Develop and implement comprehensive change management strategies aligned with business goals
• Lead change initiatives across departments, focusing on digital transformation and operational scalability
• Partner with stakeholders to build and execute change plans using proven methodologies
• Collaborate with IT department and other department leads on rollout timelines, training, documentation, and user readiness
• Monitor feedback and usage to adapt messaging and enhance the employee experience during migration
• Design and implement standardized procedures and policies to support growth and operational efficiency
• Facilitate documentation and communication of new processes across teams
• Serve as a liaison between between leadership, departments, and project teams to ensure alignment and buy-in
• Develop and execute communication plans to articulate the vision and benefits of change
• Conduct workshops, training sessions, and feedback forums to support employee engagement
• Track KPIs and ROI of change initiatives and digital projects
• Conduct impact assessments and report progress and insights to senior leadership
• Other duties and projects as assigned

Requirements

What You Bring to the Table

• Degree in Communications, Business, or related fields
• 5+ years experience in internal communications and/or change management
• Strong working knowledge of Microsoft 365 tools (e.g., Teams, OneDrive, Outlook)
• Exceptional writing, storytelling, and stakeholder engagement abilities with high emotional intelligence
• Communications and/or change management experience preferably within the retail or food service industry
• Experience in franchise environment considered an asset
• High attention to detail and strong organizational skills

Benefits

What's in it for You:

Not only do we have fresh COBS Bread product delivered daily to our Vancouver Support Office, we offer some pretty sweet perks too!

• Flexible work arrangements with a combination of working in the Vancouver Support Office and remotely
• Competitive salary, bonus, and vacation plan
• A great Extended Health & Dental Benefit and Group RRSP Matching, and Flexible Spending Account
• Paid sick, mental health, and personal leave days
• Paid day for community service or volunteer time
• An open, ‘continuous-learning' environment where professional development and career progression is encouraged
• Work within a dynamic, driven, high-achieving, close-knit and fun-loving team
• High level of autonomy and responsibility
• Complimentary self-serve kitchen of fresh produce, deli meats and of course, COBS Bread and treats!

We thank all applicants for their interest in COBS Bread but would like to advise that only applicants shortlisted for interview will be contacted.

We are an equal opportunity employer and value diversity at our company.

COBS Bread is growing fast with plans to expand across North America. The company's success can be attributed to the quality of our product, the development of our people and our warm and friendly customer service.

At COBS Bread, you get the growth of a start-up company backed by one of the world's largest bakery franchises. We are part of the world's most successful franchise bakery network – Bakers Delight – an Australian-owned company. Bakers Delight has been in operation since 1980 and has more than 700 bakeries across Australia, New Zealand, the United States and Canada.

Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

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