Service Desk Technician

Canada – Remote

How You'll Make An Impact:

• Provide high quality support by answering calls and tickets directed to the Global Service Desk
• Respond to and resolve requests within the specified time frame as logged in the ticketing system
• Work with co-workers to increase knowledge across the Global Service Desk team
• Develop own technical knowledge to improve ability to resolve requests
• Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails
• To have a strong eye for detail and an ability to follow procedures
• Work between the Canary Wharf office and the office in Central London

You May be a Good Fit if:

• Experience supporting Microsoft products such as Windows 11 and Office 365
• Experience with supporting laptops/MFD and video conferencing equipment
• At least 2 years' experience in a fast-paced Service Desk environment
• Excellent communication skills, both verbal and written

What Would Make You Stand Out:

• Experience Mac IOS
• Experience supporting VIP users
• Experience with SCCM