Position Responsibilities:

• Current SM’s Interested in transfer opportunity
• Provide excellent customer service by ensuring customers are acknowledged, customer project needs are met, complaints are resolved, service is quick and efficient and store is properly stocked
• Ensure Associates are properly trained in product/services and customer service skills
• Drive productively on the sales floor and other areas of responsibility
• Ensure proper staffing levels; coach, train and develop associates by providing both formal and informal job-based feedback through the HR Review process and the Associate review process
• Maintain store profitability through report analysis, identifying trends, defining problems and developing appropriate responses
• Responsible for the management of the P/L as well as the overall operating efficiency of the store
• Responsible for providing leadership to all direct reports and establishing career paths and learning opportunities.
• Partnering with District and Divisional resources to ensure that the store is meeting allocated metrics and efficiencies
• Safety expectations for this role are outlined under The Home Depot Canada Environmental Health & Safety Management system element under "Location Manager".
  

Experience/Knowledge Required:

• Must fulfill minimum time-in-position (1 year) and performance management code requirements (V2 – Valued Associate, Well Positioned)
• 4-10 years of experience in retail management
• Bachelor’s degree in a related field preferred
• Results-oriented leadership skills
• Customer-service focused
• Ability to solve problems, delegate tasks and achieve goals.
• Solid business acumen demonstrated through the achievement of business results
• An eagerness to learn and master new roles quickly.
• Excellent communication skills among various audiences and organizational levels
• Computer experience is a must
• Strong work ethic, sense of responsibility and attention to detail and confidentiality
• Ability to work a flexible retail schedule including nights and weekends.