Respond to technical service hardware repair requests on enterprise-level servers, storage sub-systems and drives and networking devices at client locations in the area.
Resolve clients’ questions or problems in the areas of product functionality and technical troubleshooting.
Serve as primary support liaison between company and customer.
Performs installs, moves, adds and changes as required
Troubleshoots and repairs/replaces hardware components on enterprise servers, mainframe, storage-subsystems and drives
Takes responsibility for additional follow-up, testing and troubleshooting services or problem escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures a high level of customer satisfaction throughout the service delivery transaction.
Technical and Behavioral Skills
High school diploma or GED required
Must be able to clear extensive background check and be security cleared by the Canadian government to the level required by our clients
2 or more years of experience in a field service support role providing break/fix hardware repair for server and storage systems such as Dell, HP or IBM servers, Cisco networking, and Hitachi or EMC storage arrays.
Must have valid driver’s license and reliable vehicle with appropriate insurance (required)
Ability to troubleshoot and repair enterprise-level software and hardware issues. Excellent problem solving skills where problems may be complex or hard to diagnose.
Strong oral, written, and interpersonal communication skills to work effectively with internal and external customers
A+, HP, Cisco, Dell and EMC certifications are highly desired
Must be available for after-hours on-call rotation
Must be available for varying shifts on a rotating basis.