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Technical Service Advisors – Customer Service

Customer Service / Contact Centre, Information Technology


Concentrix

Halifax City, Nova Scotia

Are you looking for a rewarding career with the opportunity for growth and development?  Well you've found the right company; Concentrix Premium is opening a brand new second site in Burnside, Nova Scotia and our 10th location in North America for this client.  Think technical, an innovative site filled with ideas, engaged employees, colors and even a slide, yup I said it a slide!

We are 100% customer service focused, we want to give customers the best solution the first time by researching their concerns, giving options and resolving their issues all while giving the best service in a chill way.

If you are the 'go to tech person' for friends and family, you love solving technical problems, you're all about the customer and you're looking for growth opportunities in roles like quality, training, team leader and much more apply today and work on our premiere team.

Perks:

  • $16 an hour
  • Hours of operations 9am-9pm 7days/week.
  • Benefits – after 6 months
  • Incentives
  • Employee engagement
  • RRSP Matching
  • Life Insurance
  • Discounts for Home & Auto Insurance

Key Qualifications

  • Minimum 1 year customer service expertise or proven technical ability
    Experience supporting customers via phone, e-mail, chat
  • Passion for customer service and ownership of the customer experience including comprehensive issue resolution
  • Able to effectively tailor communication and style to differing audiences
  • Able to self-manage and work independently in a fast-paced, constantly changing environment
  • Thrives on a team where expertise is shared and feedback is welcomed
  • Effective time management including ability to multi-task, organize and prioritize
  • Able to research and grasp technical information across multiple tools while talking with customers
  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
Additional Requirements
  • Available to attend 6 weeks of required training on a fixed schedule that may include weekends.
    Flexible to work between the hours of 9am-9pm AST including weekends and holidays, with the possibility to flex up or down hours depending upon business needs.
  • Successful completion of a pre-employment assessment and background check.
  • Successful completion of initial training.
  • Ability to meet minimum typing speed of 25 WPM while talking with customers
  • Effectively prioritize and manage your time
  • Above average starting wages
  • Excellent verbal and written communication skills

To apply, please click on the Apply Now button. 


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