Operations Manager

Food & Beverage Service, General Management


Tim Horton's

Moncton, Dieppe, Riverview, New Brunswick

Tim Hortons, a leader in the Quick Service Restaurant industry, is seeking a dynamic, energetic and self-motivated individual to join their Operation’s Team as a Operations Manager.

The potential candidate must reside in or be willing to relocate to the Greater Moncton area. They must possess a valid driver’s license and have reliable transportation due to the expectation of daily travel amongst locations in Southeastern New Brunswick.

Qualifications:

  • 3-5 years Franchise / Quick Service Restaurant management experience is required
  • 2 years multi-unit experience in Franchise / Quick Service Restaurant industry is required
  • Strong leadership skills
  • Excellent interpersonal, verbal and written communication skills
  • Proven ability to develop, coach and build strong Team relationships
  • Strong operational skills in the guest-service environment
  • Ability to exceed multiple and/or tight deadlines
  • Ability to work unsupervised while remaining part of a strong and successful Operations Team
  • Previous Tim Hortons experience will be considered an asset
  • Post secondary education in Business Management is an asset
  • Bilingualism is an asset

Responsibilities:

  • This is a hands on position which requires working directly and alongside the Management Teams and in the heart of the business which will be on the front line as required
  • Be prepared workdays, some evenings and weekends (24/7 connectivity)
  • Drive sales by ensuring locations deliver exceptional guest service, including but not limited to high standards of guest service, guest satisfaction and quality and cleanliness in the restaurant
  • Ensure locations follow all in-house and corporate policies and procedures including but not limited to food safety and health and safety
  • Focus on meeting targets and goals including but not limited to food, paper and labor with Management Teams
  • Coach Managers on a day-to-day basis to help them achieve specific restaurant goals and targets
  • Lead by example when it comes to day-to-day operations in the restaurant

Competencies:

  • Integrity and Trust – is widely trusted and is seen as a direct / truthful individual
  • Guest Focus – Must be dedicated to meeting the expectation and requirements of internal and external guests
  • Action Oriented – Enjoys working hard; is action oriented and full of energy for opportunities you see as challenging
  • Goal Oriented – Focuses on both the tasks and end results; ability to set targets and achieve those goals
  • Motivation – Creates an environment in which people want to do their best
  • Organization – Can use resources effectively and efficiently to get things done
  • Priority setting – Spends time on what is important
  • Coaching and leadership – Is good at establishing clear directions, sets stretching objectives, distributes the workload appropriately, is a clear communicator and can bring out the best in people
  • Composure – able to handle difficult situations in a calm and professional manner during times of indifference

We offer:

  • Comprehensive training – 3-5 weeks depending on experience
  • Competitive salary
  • Vacation time
  • Benefits (Example: medical, dental)
  • RRSP Program
  • Car allowance
  • Performance bonus

Thank you very much for your interest in this position, however, only those applicants considered for further follow-up will be contacted.

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