General Manager

Strategic Leadership & Asset Management

• Lead the communication, development, and implementation of the Asset Management Plan, strategic plan, and standard operating procedures. Ensure the interests of the organization are maintained and enhanced through full participation in strategic growth.
• Establish and implement site‑level vision, mission, values, and organizational strategies.
• Develop short, mid, and long‑term strategies to strengthen net operating income and overall park performance.
• Collaborate with the City of Saint John on long‑term capital programs and asset management initiatives.

Business Development & Market Engagement

• Maintain deep awareness of market conditions, investment principles, and Saint John's competitive value proposition. Maintain an understanding and awareness of market conditions… to demonstrate competitive advantages.
• Actively pursue business development opportunities through networking, stakeholder engagement, and client relationship building.
• Support investors through regulatory wayfinding and business‑to‑business connections.
• Track and manage the client base and opportunity pipeline to ensure timely communication and follow‑through.

Stakeholder & Partner Relations

• Engage regularly with key partners including ONB, ACOA, RDC, Envision, Port Saint John, Saint John Airport, BDC, and the Chamber of Commerce. Regularly engage and collaborate with sister partners to ensure awareness of market opportunities.
• Build and maintain strong relationships with tenants, suppliers, government agencies, and community organizations.
• Represent the organization in community programs and public‑facing activities to enhance public relations.
• Operational & Financial Management
• Prepare, monitor, and analyze capital and operating budgets; recommend solutions to ensure long‑term financial sustainability.
• Oversee operational expenditures, capital projects, vendor sourcing, and contract negotiations.
• Conduct regular property inspections to ensure high‑quality operations and maintenance.
• Ensure full compliance with Occupational Health & Safety policies and standards.

Leadership & Team Development

• Lead, mentor, and evaluate direct reports across Operations, Maintenance, Marketing, Administration, Security, Specialty Leasing, and Sales. Supervise, coach, and train direct reports to ensure financial and service quality goals are not only met but exceeded.
• Conduct annual evaluations, goal‑setting sessions, and ongoing coaching to support employee satisfaction and productivity.
• Participate in hiring and training processes as required.
• Foster a cohesive, high‑performing team environment through regular communication and collaboration.

Customer Service & Issue Resolution

• Deliver exceptional customer service to tenants, partners, and the public.
• Mediate conflicts and liaise between tenants, vendors, suppliers, and internal teams to resolve issues and maintain positive relationships. Mediate conflicts and liaise… to resolve or provide finality.

Reporting & Compliance

• Deliver required reports, communications, and responses to stakeholder inquiries.
• Stay current with relevant industry developments, training, and best practices.
• Perform additional duties as reasonably assigned and customary for similar roles.