Systems Analyst

Service New Brunswick

Systems Analyst

2026/27-071

Open Competition - Pay Band 4

Flexible Work Location Within New Brunswick

Working at Service New Brunswick is more than just a job — it's an opportunity to build a meaningful career. Guided by our vision of "Excellence in Service Delivery", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers.

Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2026!

What We Offer:

At SNB, our people are at the heart of everything we do. We are:

• Human-Centered: We prioritize well-being and flexibility for our employees.
• Driven by Growth: We invest in your professional development and career advancement.
• Celebrating Excellence: We recognize and reward outstanding contributions.
• United by Purpose: Every project you work on makes a real difference for New Brunswickers.
• Empowered to Decide: We trust our teams to make decisions and innovate boldly.

With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development.

SNB also offers a comprehensive employee benefits package.

Service New Brunswick is seeking an outstanding individual with passion, dedication and a team-focused mindset to join the Enterprise Solution Services Branch as a Systems Analyst in New Brunswick.

The SNB Technology Services Division provides technology services to all Government of New Brunswick departments and Regional Health Authorities. With over 800 employees, we form one of the largest IT employers in the province with office locations in most cities and regions. We are mandated to deliver an extensive range of IT Services across various information technology disciplines.

Who are you?

You thrive on 'hands on' IT work as well as troubleshooting software issues. You have working experienced with the Integrated Communications Environment (ice) platform and the QMatic Orchestra software. You have experience in a Scaled Agile Framework (SAFe®) environment and are committed to continuous learning and innovation. You communicate effectively, collaborate with cross-functional teams, and translate business requirements into technical solutions.

Key responsibilities of this position are:

• Collaborating with stakeholders to ensure successful solution implementation.
• Completing all assigned development and maintenance tasks (service requests, releases, incidents, problems, etc.).
• Testing software applications to validate results and ensure they meet design specifications before deployment
• Meeting with users and stakeholders to define business needs and translating them into technical, actionable, and functional requirements.
• Monitoring existing systems to resolve issues, optimize performance, and perform necessary upgrades or patches.

ESSENTIAL QUALIFICATIONS:

A university degree of four (4) years in Computer Science, Information Systems, or related discipline and a minimum of three (3) years of related experience. Subject to the response to this competition, an equivalent combination of training and experience may be considered, or the required years of experience may be increased. Subject to the response to this competition, an equivalent combination of education, training and experience may be considered.

Subject to the response to this competition, an equivalent combination of training and experience may be considered.

Written and spoken proficiency in English & French is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS:

Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

• Integrated Communications Environment (ice) platform
• Qmatic Orchestra software
• Azure DevOps
• Scaled Agile Framework

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Resumes should be in chronological order specifying education and employment in months and years including relevant part-time and full-time employment.

OPERATIONAL REQUIREMENTS:

• Some weekday evening and weekend work hours may be required on occasion and candidates must possess a valid driver's license.
• Candidates will be required to undergo Criminal History Clearance prior to appointment

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioral competencies:

• Analytical Thinking/Judgment
• Client Service Orientation
• Conceptual Thinking
• Effective Interactive Communication
• Information Seeking
• Initiative
• Results Orientation
• Teamwork and Cooperation

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Consulting Skills

• Planning and Organizing Skills

• Written Communication

• Specialized Subject Matter Expertise and Knowledge

Salary : $59,046 - $82,576 annually – Pay Band 4 - Management and Non-Union Pay Plan

We encourage applicants to apply online by clicking here before June 5, 2026 indicating competition number R85-2026/27-71. In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact People and Culture.

We thank all those who apply however only those selected for further consideration will be contacted. This competition may be used to fill future vacancies at the same level within the same work location.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.